Manager, Core Voice Platform

Manager, Core Voice Platform Full-Time Management / Telecom | Noduco Careers | Noduco Manager, Core Voice Platform

Lead a world-class team responsible for maintaining and evolving enterprise voice infrastructure, overseeing global operations, managing on-call support rotations, and ensuring exceptional call quality.

What You Will Do

• Lead and mentor a global voice operations team focused on reliability, performance, and scalability.
• Manage daily operations, including incident response and on-call coordination.
• Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components.
• Analyze SIP signaling and call flows to identify issues and implement fixes.
• Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions.
• Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements.
• Strengthen voice systems with automation, monitoring, and proactive performance improvements.
• Ensure all systems align with cloud and enterprise security best practices.

Requirements

• 7+ years technical experience in voice operations or DevOps
• 4+ years managing engineering teams
• Hands-on SBC and policy server experience (Ribbon preferred)
• AWS cloud knowledge

What You Will Bring

• 7+ years of strong technical experience managing large-scale voice operations or DevOps teams
• 4+ years of experience managing engineering teams
• Knowledge of SIP stack, call flows, and voice troubleshooting
• Hands-on experience with SBCs and policy servers, strong preference for Ribbon platform
• Proven background in on-call operations and incident management
• Solid understanding of AWS cloud platform
• Familiarity with voice security practices and compliance frameworks

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.