Manager - Credit & Operations

About the Role

We're looking for a high-impact Manager Credit & Operations to own the end-to-end credit operations function for our NBFC. You will drive underwriting excellence, optimize lending operations, strengthen portfolio quality, and build scalable, tech-enabled processes. This role partners closely with Risk, Product, Engineering, and Business teams to enhance credit decisioning, improve operational efficiency, and deliver a seamless customer lending experience.

Responsibilities

• Own the end-to-end lending lifecycle, including customer onboarding, KYC/AML, bureau analysis, underwriting, loan processing, disbursement, servicing, and repayment operations.
• Drive high-quality credit decisions by ensuring adherence to credit policy, underwriting governance, risk appetite, and portfolio quality objectives.
• Monitor and optimize key business metrics including TAT, approval rates, FPD, early delinquency, operational SLAs, and productivity.
• Collaborate with Risk and Analytics to enhance scorecards, underwriting policies, decision engines, and credit rule frameworks.
• Partner with Product and Engineering to automate workflows, improve LOS capabilities, and implement scalable, data-driven operational processes.
• Establish robust SOPs, maker-checker controls, audit readiness, and compliance with RBI regulations and internal governance standards.
• Lead, coach, and develop high-performing underwriting and operations teams while driving a culture of ownership, accountability, and continuous improvement.
• Leverage MIS and operational dashboards to generate actionable insights and support data-driven decision-making.

Requirements

• 3–6 years of experience in underwriting, credit risk, or lending operations, with a minimum of 3 years in an NBFC, fintech lender, or retail banking environment.
• Strong expertise in retail lending products such as Personal Loans, Consumer Loans, MSME Lending, Digital Lending, or Secured Lending.
• Proven experience in credit appraisal, bureau interpretation, KYC/AML compliance, loan lifecycle management, and portfolio monitoring.
• Hands-on experience with Loan Origination Systems (LOS), Lending Management Systems (LMS), underwriting platforms, decision engines, and workflow automation tools.
• Strong understanding of RBI regulations, credit policy implementation, operational risk, maker-checker controls, and audit frameworks.
• Demonstrated ability to improve operational efficiency, reduce TAT, enhance portfolio quality, and lead cross-functional initiatives in a high-growth environment.
• Excellent analytical, stakeholder management, and people leadership skills with advanced proficiency in Excel and MIS reporting