Manager, Crisis Management (Integrated Operations Control)

About the role

Resilience Program

• Develop and implement the organizational resilience framework, governance, and Business Continuity Management (BCM) program.
• Establish emergency response, crisis management, recovery, and contingency plans.
• Conduct resilience risk assessments, coordinate emergency exercises, and drive continuous improvement through lessons learned and KPIs.
• Support crisis response and collaborate with internal and external stakeholders during major incidents.

Safety, Health & Environment (SHE)

• Develop and maintain SHE policies, procedures, and management systems in compliance with ISO 45001.
• Monitor SHE performance, conduct audits, manage incident investigations, and implement preventive actions.
• Promote safety culture through training, communication, risk assessments, and stakeholder engagement.
• Ensure SHE requirements are integrated into operational activities and events.

Document Management

• Develop and maintain document control processes covering creation, approval, revision, distribution, and retention.
• Ensure operational procedures, manuals, emergency plans, and technical documents are accurate, accessible, and compliant.
• Coordinate document reviews, manage revision control, support digital document management initiatives, and conduct periodic audits to ensure continuous improvement.

About you

• Bachelor's or Master's degree in any related field
• 5-10 years experience in risk management, business continuity, crisis management, disaster recovery and managing multiple resiliency functions in any field of facility management
• Strong understanding in real estate business with ability to apply this knowledge in crisis scenarios
• Professional certifications in Certified Business Continuity Professional (CBCP), Certified in Risk and Information Systems Control (CRISC) will be advantage