Manager - CRM

REQUIREMENT: Manager - CRM

QUALIFICATIONS: Any Graduate/ Post Graduate

EXPERIENCE: 8 -12 years.

LOCATION: HEAD OFFICE / SITE

CTC OFFERED: Best in the industry

INDUSTRY: Real Estate

COMPANY: Kean Construction Pvt Ltd

JOB DESCRIPTION:

• Lead the CRM team to ensure timely, efficient, and customer-focused service delivery.
• Manage end-to-end customer lifecycle from booking to possession and post-possession support.
• Drive collection targets; review and approve demand letters, payment reminders, and reconciliations.
• Handle escalated customer issues with tact and ensure effective resolution.
• Oversee execution and registration of agreements, RERA compliance, and documentation accuracy.
• Coordinate with Sales, Legal, Finance, Projects, and Facility teams for seamless process execution.
• Monitor delayed payments, interest calculations, and ensure compliance with company policies.
• Plan and supervise the possession and handover process ensuring customer satisfaction.
• Maintain updated and organized customer data (digital and physical records).
• Prepare MIS reports and dashboards on collections, documentation, and service metrics for management review.
• Identify areas for process improvement and implement initiatives to enhance customer experience.

Skills & Competencies:

• Excellent communication and interpersonal skills
• Strong understanding of real estate documentation and RERA compliance
• Proficiency in CRM and ERP systems (Farvision / Salesforce etc.)
• Analytical and data-driven approach
• Problem-solving and conflict-resolution skills
• Ability to lead a team and manage multiple stakeholders

REPORTING TO: DGM/ GM CRM.

LOCATION: Site Office/ HO