Manager CRM

Key Responsibilities:

• Client Relationship Management:
• Act as the primary point of contact for clients post-lead generation.
• Handle inbound and outbound communications with prospective and existing clients.
• Address customer inquiries, concerns, and feedback in a timely and professional manner.
• Update and maintain the CRM system.
• Coordinate with the sales and marketing teams to ensure smooth lead flow and communication.
• Schedule site visits.
• Provide clients with relevant project information, payment plans, and legal documentation.
• Customer Service & Post-Sales.
• Ensure a smooth handover from sales to post-sales.
• Assist with documentation, registration, and other client queries.
• Gather and analyze client feedback to improve service quality.
• MIS.
• Analyze CRM data to identify trends, bottlenecks, and improvement areas.
• Knowledge in ERP.