Manager CRM

JOB DESCRIPTION – CRM MANAGER

Company: Riseonic Realty Pvt. Ltd.
Location: Sector 62, Gurugram
Industry: Real Estate / Builder
Project: High-Rise Residential Buildings
Experience: 8–10 Years
Joining: Immediate
Contact: 8059553223

Position: CRM Manager

We are looking for an experienced and proactive CRM Manager to manage customer relationships, post-sales activities, and customer experience for our high-rise residential projects.

Key Responsibilities

• Manage the complete Customer Relationship Management (CRM) process from booking to possession.
• Handle customer queries, requests, complaints, and escalations professionally and within defined timelines.
• Coordinate with Sales, Accounts, Legal, Construction, Projects, and Possession teams to ensure smooth customer service.
• Manage booking forms, allotment letters, agreements, payment schedules, demand letters, receipts, and customer documentation.
• Track customer payments, outstanding dues, installments, and follow-ups in coordination with the Accounts team.
• Maintain accurate and updated customer databases and CRM records.
• Coordinate with customers regarding construction updates, payment milestones, possession schedules, and project-related information.
• Handle customer visits, meetings, site visits, possession-related activities, and handover coordination.
• Prepare regular CRM reports, MIS, customer status reports, collection follow-up reports, and escalation reports for management.
• Ensure timely resolution of customer complaints and maintain proper records of all interactions.
• Coordinate with the legal team regarding customer documentation, agreements, cancellations, transfers, and other CRM-related matters.
• Monitor customer satisfaction and identify areas for improving customer experience.
• Manage the complete pre-possession and possession process, including documentation and handover coordination.
• Ensure compliance with company policies, processes, and applicable real-estate regulations.
• Lead and guide the CRM team and allocate work effectively.
• Coordinate directly with senior management for critical customer issues and escalations.

Candidate Profile

• 8–10 years of relevant experience in CRM/Customer Relationship Management in the Real Estate/Builder industry.
• Experience specifically with residential high-rise projects will be preferred.
• Strong knowledge of the real-estate post-sales and customer lifecycle process.
• Excellent communication and interpersonal skills.
• Strong follow-up, negotiation, coordination, and problem-solving abilities.
• Good knowledge of MS Excel, MS Office, and CRM software.
• Ability to handle multiple customers and escalations simultaneously.
• Should be comfortable coordinating with senior management and multiple internal departments.
• Immediate joiners will be preferred.

Job Location

Sector 62, Gurugram, Haryana

Contact

HR – Riseonic Realty Pvt. Ltd.
8059553223

Pay: ₹40,000.00 - ₹70,000.00 per month

Benefits:

• Provident Fund

Work Location: In person