Manager - CTO Office

SUMMARY

CTO Enablement & Executive Support

• Manage the CTO's strategic calendar prioritising engagements, preparing briefings, and ensuring no governance obligation is missed
• Prepare and quality assure all Board level and Ministry level technology communications: board packs, technology committee papers, ministerial briefings, and strategic updates
• Conduct pre-meeting research and synthesis converting complex technology data into clear, decision ready narrative for senior leadership
• Anticipate issues before they reach the CTO by monitoring governance health across all towers and flagging risks early
• Draft and quality-check all external communications from the CTO's office including stakeholder letters, policy responses and partnership communications
• Support the CTO in managing upward relationships: CEO, Board Audit Committee, Ministry officials, and MSDE leadership

Governance Calendar & Forum Management

• Own and maintain the master Technology & Digital Governance Calendar scheduling, coordinating and tracking all governance forums and their sub - meetings
• Technology Leadership Council (monthly) prepare agenda, collate tower reports, manage pre-reads, capture decisions and actions
• Architecture Review Board (bi-weekly) coordinate with Head APO on agenda, manage attendance, circulate outputs
• AI Governance Board (monthly) coordinate with HAIO on agenda, track pre-requisite use case reviews, capture governance decisions
• Data Governance Council (monthly) coordinate with HDAO on agenda and data maturity reporting
• Change Advisory Board (weekly) coordinate with Change & Release Manager, circulate CAB decisions to relevant towers
• Vendor Governance Council (quarterly) prepare vendor scorecard packs, coordinate with Head PPO and Finance
• Ensure every forum has: a published agenda (72hrs prior), relevant pre-reads, confirmed quorum, live note-taking, and published minutes and actions within 48 hours

MIS Dashboards & Reporting

• Own the Technology & Digital MIS dashboard suite weekly summary for CTO covering: OKR status across all towers, delivery RAG, security posture, data quality, platform availability, vendor performance and financial spend
• Coordinate data collection from all tower heads for weekly and monthly MIS chasing, quality checking and compiling into a single consistent view
• Prepare the quarterly Leadership and Board Technology Report translating operational metrics into Board-appropriate narrative with RAG status, trend analysis and key risks
• Maintain the Technology & Digital Scorecard against the 3-year transformation roadmap tracking progress against annual targets and surfacing variance
• Prepare ad hoc analysis and briefing notes as directed by the CTO

Decision Register & Action Tracking

• Maintain the master Technology & Digital Decision Register recording every significant decision (ARB approvals, governance exceptions, vendor awards, architectural choices) captured with rationale, date, approver and review date
• Maintain the master Action Register for all actions from all governance forums tracked with owner, due date, status and escalation flag
• Chair the weekly action review, following up with tower heads on overdue actions and escalating to CTO where required
• Produce a weekly governance health summary for the CTO covering decisions made, actions overdue, forums pending, escalations required
• Maintain governance documentation repository ensuring all policies, standards, frameworks and board papers are version-controlled and accessible

Cross - Tower Coordination

• Identify and surface cross tower dependencies, conflicts and bottlenecks that individual tower heads cannot resolve independently
• Facilitate cross tower working sessions as directed by the CTO preparing agendas, capturing outputs, tracking actions
• Manage the CTO's involvement in cross tower programmes: ensuring the right level of CTO attention is directed to the right programmes at the right time
• Support the Senior Program Manager (PPO) in escalated program governance issues that require CTO visibility
• Coordinate the annual Technology & Digital strategy refresh organising the strategy offsite, synthesising inputs, and preparing the strategy paper for CXO approval

Stakeholder Management & Communications

• Act as the first point of contact for all inbound requests to the CTO's office triaging, responding or routing appropriately
• Maintain the CTO's stakeholder map Ministry relationships, NSDC leadership, Board members, key vendors and partners
• Coordinate the quarterly Ministry technology briefing preparing deck, organising logistics, briefing the CTO
• Manage the CTO's representation at external technology forums, industry events and GovTech engagements preparing briefs, talking points and follow-up actions
• Support the Technology & Digital communications programme internal technology town halls, all-hands preparation, staff communications from the CTO's office

Office Operations

• Manage the CTO office budget tracking spend against allocation and preparing quarterly financial reports
• Coordinate recruitment activity within the Technology & Digital function by liaising with HR, managing interview scheduling, and onboarding coordination for senior hires
• Maintain the Technology & Digital Organisation Chart, contact directory and onboarding documentation
• Oversee the CTO office's compliance obligations ensuring all governance returns are submitted on time (Ministry reporting, Board committee papers, audit responses)

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Requirements

Essential Qualifications

• Bachelor’s degree in engineering, Computer Science, Information Technology, or a related technical discipline from a recognised institution
• MBA or equivalent postgraduate qualification from a Tier-1 institution strongly preferred and will be given significant weight in selection
• 12 15 years of progressive experience in technology program management, technology strategy, or executive office roles within large technology organisations, government digital bodies, or management consulting
• Demonstrated experience supporting a C-suite technology executive (CTO, CIO, CISO, or equivalent).
• Proven experience preparing Board-level technology communications, committee papers and ministerial briefings

Essential Technical Knowledge

• Ability to read, understand and synthesise technology architecture documents, programme health dashboards, cloud cost reports and security posture summaries without being a hands-on technologist
• Familiarity with cloud services and provider’s at a governance level (Landing Zone, Well-Architected, FinOps) sufficient to quality check reports and ask intelligent questions
• Working knowledge of OKR frameworks, programme governance (RAG reporting, RAID logs, dependency mapping) and portfolio management
• Proficiency in Microsoft 365 suite, Power BI or equivalent data visualisation, and project management tools (Jira, Confluence, MS Project)

Government / Public Sector Experience Desirable

• Experience working within a Government of India Ministry, PSU, autonomous body or government digital agency
• Familiarity with Government of India reporting obligations, parliamentary committee processes, Ministry of Finance/MeitY engagement protocols
• Understanding of Digital Public Infrastructure (DPI) concepts, NDEAR, DPDP Act 2023, and India's national digital governance framework
• Experience with GovTech or digital transformation programmes