Manager Customer Account Management

About the Role

The Manager, Customer Account Management is responsible for managing specific customer accounts in alignment with DKSH's company standards, operating policies, and business strategy. This role drives sustainable business growth and profitability by developing customer-centric strategies, building strong client partnerships, and delivering consistent sales performance across assigned accounts.

What You Will Deliver

• Develop and implement go-to-market, sales, and customer strategies for assigned accounts to achieve sales objectives, and manage sales projections including sell-in and sell-out, stock forecasts, and stock holdings to ensure business targets are consistently met
• Evaluate market trends and business outputs to support strategic growth and profitability, and provide market insights along with category and product trend analyses with actionable recommendations for assigned customers
• Build and strengthen trusted relationships with customers, positioning DKSH as the preferred business partner, and lead business discussions and negotiations including trading terms, trade conditions, and Distributor Allowance (DA) rates to facilitate effective and sustainable sales agreements
• Manage and monitor Advertising and Promotion (A&P) trade fund and Trade Term Agreement (TTA)-based investments for assigned accounts in accordance with annual allocations, ensuring efficient and purposeful usage of resources
• Monitor self and team Key Performance Indicator (KPI) achievement, conduct regular performance reviews to identify gaps and improvement requirements, and provide trade activation post-evaluation analyses with clear action plans
• Collaborate cross-functionally with Marketing, Trade Marketing, Supply Chain, Customer Care, and Client Management teams to ensure effective communication and seamless execution of business activities
• Conduct quarterly business reviews and progress updates for assigned customers, and support ad-hoc projects and tasks as directed by the Senior Manager

What You Bring

• Bachelor's Degree in Business, Science, or a related field
• Minimum 2 to 3 years of working experience in a similar role within a fast-paced environmentProven experience in key account management, including International Key Account management
• Strong communication skills with demonstrated experience in value-based selling and skilled negotiation
• Ability to build rapport with key customers and internal stakeholders, with a customer-centric and business-oriented mindset

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Customer Account Management.