Manager, Customer Analytics & Insights

For our client, we are seeking a Manager, Customer Analytics & Insights to join the team of a leader in the Pharmaceuticals & Biotech space.

This role will lead the development of customer and market insights that inform brand strategy, performance tracking, and business decisions across the organization. The manager will combine secondary data analysis with primary market research to uncover trends, patterns, and actionable opportunities. This position partners closely with cross-functional stakeholders to translate complex findings into clear recommendations that support execution and growth.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $120,000 – $180,000 annually

Responsibilities

• Conduct in-depth analysis of secondary data sources to inform decisions
• Synthesize insights across data to identify trends for brand strategy
• Apply advanced analytics techniques to discover patterns and opportunities
• Develop and maintain dashboards for ongoing brand performance monitoring
• Design and execute market research to understand customer behaviors
• Integrate research findings to inform brand strategy and execution
• Collaborate with cross-functional teams to deliver integrated insights

Qualifications

• Bachelor's degree in a quantitative, scientific, business, or related field
• 4 to 6+ years of progressive experience in analytics, market research, or consulting
• Experience analyzing secondary pharmaceutical data sources, such as claims and EHR/EMR
• Strong proficiency with primary market research methodologies, including qualitative and quantitative approaches
• Proficiency with analytics and visualization tools such as Power BI, Tableau, SQL, and Python
• Structured problem-solving skills with the ability to tackle complex business questions

Benefits

• Medical, dental, and vision insurance coverage
• 401k retirement savings plan with company matching
• Flexible paid vacation policy
• Access to a discretionary annual cash bonus or incentive compensation
• Participation in various employee benefits offerings

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.