Manager, Customer Education & Certification

About Our Client:

The organization operates in the cybersecurity industry, focusing on defending critical networks that support global commerce and national defense. It addresses the challenge of increasingly sophisticated cyber threats by transforming network data from physical, virtual, and cloud environments into actionable insights. Utilizing open-source innovations and advanced AI technologies, the organization supports defenders in detecting advanced threats and enhancing network resilience.

About the Opportunity:

The MANAGER, CUSTOMER EDUCATION & CERTIFICATION leads the development and scaling of a customer education program aimed at enhancing technical expertise and product adoption. This role involves setting strategic direction, managing a team, and directly contributing to the creation and delivery of technical training and certification programs. The position is key to improving customer onboarding, proficiency, engagement, and long-term success through impactful educational initiatives.

Responsibilities:

• Transform the customer education program to accelerate onboarding, technical proficiency, and product adoption.
• Manage and develop the customer education team while remaining hands-on in training delivery and content creation.
• Design and implement technical certification programs with tiered learning pathways and competency assessments.
• Develop and deliver diverse technical learning experiences tailored to security-related roles.
• Leverage AI and automation to modernize and scale learning globally.
• Collaborate with cross-functional teams to drive adoption and engagement of education and certification offerings.
• Expand the commercial impact of education by increasing training utilization and identifying revenue opportunities.
• Measure and improve program effectiveness using key metrics related to enrollment, proficiency, satisfaction, and revenue.

Requirements:

• Bachelor’s degree or equivalent experience with 7+ years in customer education or related fields in B2B SaaS, enterprise technology, or cybersecurity.
• Experience leading technical education teams with a balance of management and hands-on execution.
• Proven success in building or scaling technical customer education programs with measurable learner and business impact.
• Strong skills in instructional design and content development, including various training formats and assessments.
• Experience establishing technical certification programs with role-based learning and credentialing.
• Proficiency with learning management systems, digital credentialing, and applying AI and automation in education.
• Technical fluency to translate complex technologies into engaging learning, preferably in cybersecurity or related areas.
• Commercial acumen and cross-functional influence to connect education with product adoption and revenue.

Pay Range and Compensation Package:

• The compensation for this position may vary depending on factors such as location, skills, and experience.
• A portion of compensation may include commission-based or discretionary bonuses.
• Equity and additional benefits may also be awarded.
• Compensation Range $129,000—$161,000 USD

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.