Manager, Customer Programs

Who Are We? FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. With over 60 years serving as a leading independent industry partner, FDH specializes in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero – named a Best Places to Work in Aviation in 2024 – has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.

FDH is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero – named a Best Places to Work in Aviation in 2024 – has locations in 14 countries across the globe, with more than 1,500 best-in-industry employees and over 650,000 square feet of inventory space.

Why Work Here? At FDH Aero, we understand that the strength of our brand comes from our people.

We invest in driven, diverse and experienced professionals who are naturally curious, courageous and motivated towards action. We value tempering confidence with humility, and a mission that always starts with service-first.

Our Values Guide Everything We Do We Are Service First

• We act with agility and intelligence to solve our partner’s most pressing needs. We safeguard our trusted relationships by communicating with clarity and unmatched follow through.

We Are Respectful

• We behave with dignity, fairness, and acceptance. We thrive by prioritizing empathy, humility, and connection to our collective community.

We are Amplifiers

• We invest in driven, diverse and experienced professionals, businesses and partners. We fuel the entrepreneurial spirit by providing autonomy, authority and a clear mission.

We Are Open-Minded

• We communicate with intention, curiosity, and diversity of thought. By actively contributing with courage and candor, we challenge the status quo and innovate together.

We Are Accountable

• We own responsibility for our outcomes. We set expectations, embrace critique, and empower every employee to take immediate actions on challenges they encounter.

We Value Our People

• That’s why we offer competitive benefits, including medical, dental, vision, Flexible Spending Accounts (FSA), 401k matching, and wellness programs. We invest in training, mentorship, and career development to empower our employees to reach their full potential. Our commitment to culture and excellence has earned us recognition as one of Aviation Business News' Best Places to Work in Aviation.

As a team member at FDH Aero you are trusted to deliver, to innovate, and to drive next-generation solutions for tomorrow’s supply chain demands. Ready to make an impact? We proudly pursue top talent with a diverse and global set of experiences and backgrounds.

We Are Looking For The Customer Programs Manager is responsible for managing customer contracts, overseeing inventory programs, and ensuring excellent service delivery. This role involves coordinating with internal teams, customers, and vendors to support Vendor-Managed Inventory (VMI) and Just-In-Time (JIT) programs. The Customer Programs Manager focuses on maintaining efficient contract administration, optimizing inventory levels, and addressing customer needs to enhance satisfaction and operational performance.

What You'll Do (Responsibilities)

• Manage the contract administration process, ensuring accurate documentation and adherence to terms
• Serve as the primary contact for customer inquiries and concerns regarding contracts and inventory programs
• Build and maintain strong relationships with customers to understand their needs and provide timely solutions
• Monitor and analyze inventory trends to support JIT inventory goals and service improvements
• Collaborate with internal teams to ensure program alignment with operational capabilities
• Support the implementation and management of VMI and JIT programs, ensuring timely delivery and replenishment
• Conduct basic site assessments to understand customer inventory requirements and identify areas for improvement
• Address customer-related issues promptly by working with internal teams to deliver solutions
• Assist in tracking performance metrics such as on-time delivery, order accuracy, and customer satisfaction
• Identify and recommend opportunities for process improvements in contract management and inventory programs
• Other duties as assigned

What You Bring (Qualifications & Skills)

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field (Associate's degree with relevant experience may be considered)
• 3-5 years of experience in contract management, inventory programs, or customer service
• Strong organizational and problem-solving skills
• Excellent communication and interpersonal abilities
• Basic understanding of contract principles and inventory management
• Ability to analyze data and make actionable recommendations
• Proficiency in Microsoft Office Suite and familiarity with inventory management tools is a plus

Special Requirements

• U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
• ITAR requirement
• 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee. See 22 CFR

FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.