Manager Customer Relationship & Public Relations

Job Title: Manager Customer Relationship & Public Relations

Location: Jaipur, Rajasthan

Experience: 1 - 3 years (Freshers with strong communication skills may also apply)

About the Role

We are looking for an MBA (Marketing/Finance) professional to manage client relationships and drive the firm's public relations and brand visibility. This role sits at the intersection of client servicing and external communications, ideal for someone who enjoys building relationships and shaping how the firm is perceived in the market.

Key Responsibilities

• Serve as the primary point of contact for existing clients, ensuring smooth communication and query resolution
• Generate new business and build and maintain long-term relationships with clients, understanding their needs and coordinating with internal teams for timely delivery
• Track client interactions, follow-ups and feedback systematically
• Identify opportunities for cross-selling/upselling firm services
• Prepare periodic client satisfaction reports and escalate issues as needed
• Draft and coordinate press releases, articles and media content related to the firm's work (GIFT IFSC, cross-border advisory, FEMA, etc.)
• Liaise with media and industry forums for coverage and event participation
• Support planning and execution of webinars, panel discussions and speaking engagements
• Manage the firm's brand messaging and ensure consistency across LinkedIn, website and other public-facing content
• Coordinate with leadership for thought-leadership content and public appearances

Required Skills

• MBA in Marketing or Finance
• Strong verbal and written communication skills
• Prior experience in client servicing, PR or corporate communications preferred
• Ability to multitask and manage relationships with both clients and media
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Confident, professional demeanour for client and media-facing interactions

Qualification

• MBA (Marketing/Finance) from a recognized institute