Manager Customer Service

Roles and Responsibility

• Develop and implement effective customer service strategies to enhance customer satisfaction.
• Manage and resolve customer complaints professionally and promptly.
• Collaborate with internal teams to ensure seamless delivery of services.
• Analyze customer feedback and provide insights to improve business operations.
• Build and maintain strong relationships with key customers and stakeholders.
• Identify and develop plans for new business opportunities.

Job Requirements

• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Excellent problem-solving and analytical skills.
• Experience working with customers in the Chemicals - Paints industry is preferred.
• Strong leadership and team management skills.