Manager - Customer Service Operations

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Location: Pune

Experience: 7-10+ Years

We are seeking an experienced Aruba NAC & Wireless L3 Engineer with strong expertise in Aruba ClearPass, Mobility Controllers/Conductor, and Aruba Central . The role involves designing, deploying, and supporting enterprise NAC and wireless solutions, along with handling L3 escalations and complex troubleshooting.

Required Skills:

• Aruba ClearPass (802.1X, MAB, Guest, BYOD, Posture, Profiling)
• Aruba Mobility Controllers & Mobility Conductor
• Aruba Central Administration
• AAA, RADIUS, TACACS+, EAP Authentication
• WLAN Security, RF Fundamentals, WPA2/WPA3
• AD/LDAP, PKI, Certificates
• Packet Capture, Log Analysis & RCA

Responsibilities:

• Deploy and troubleshoot Aruba NAC and Wireless solutions.
• Manage Aruba WLAN infrastructure and performance optimization.
• Integrate ClearPass with AD, PKI, MDM, and network environments.
• Provide L3 support, incident resolution, and technical documentation.
• Support ITIL-based Incident, Change, and Problem Management.

Good to Have (Optional):

• Cisco Wireless (Catalyst 9800/AireOS)
• Cisco ISE exposure
• Cisco Meraki Wireless