Manager Customer Service Presales

Candidate Specification: 7+ years overall, Relevant 7+ years
Candidate Location: Pan India
Education and Certification: Any Graduation

Job description:

• Lead presales activities, including responding to RFPs/RFIs, preparing proposals, and conducting client presentations.
• Develop solution architectures and technical roadmaps tailored to client needs.
• Collaborate with sales teams to define go-to-market strategies and value propositions.
• Conduct competitive analysis and market research to refine solutions.
• Provide industry-specific consulting across BFSI, Retail, Manufacturing, Healthcare, or other domains.
• Analyse business challenges and recommend digital transformation strategies.
• Work closely with clients to define business requirements and translate them intotechnical solutions.
• Drive process optimization and automation initiatives using emerging technologies.
• Act as a trusted advisor to clients, ensuring alignment between business goals andtechnology solutions.
• Collaborate with delivery teams to ensure seamless execution of proposed solutions.

Key technical skills:

• 8-15 years of experience in presales, solutions consulting, or domain consulting.
• Strong expertise in solution architecture, business analysis, and consulting methodologies.
• Experience in cloud, AI/ML, automation, and digital transformation solutions.
• Preferred knowledge of industry-leading tools and platforms (e.g., AWS, Azure,Salesforce, SAP, ServiceNow).
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work in a fast-paced, client-facing environment.