Manager, Customer Success - Pub Sec

For our client, we are seeking a Manager, Customer Success - Pub Sec to join the team of a leader in the Information Technology space.

This leader will oversee customer success efforts focused on public sector accounts, with an emphasis on renewals, adoption, and customer health. The role requires close partnership with Sales, Product, and GTM teams to strengthen portfolio performance and improve service delivery. It is a hands-on leadership position that combines operational rigor, commercial acumen, and team development in support of complex government customers.

The ideal candidate will help build and scale high-performing Customer Success and Technical Account teams while driving alignment across stakeholders. Success in this role will be measured by the ability to reduce risk, improve forecasting visibility, and create a more customer- and team-oriented operating culture.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $120,000 – $145,000 annually

Responsibilities

• Own and drive portfolio performance metrics, including renewals and customer health
• Proactively identify and mitigate systematic risks throughout the customer lifecycle
• Use data-driven analysis for forecasting and performance tracking
• Serve as a strategic partner across Sales, Product, and GTM teams
• Build and scale high-performing Customer Success and Technical Account teams
• Drive operational rigor and establish key standards for service delivery
• Communicate effectively with stakeholders to ensure alignment

Qualifications

• 5-7 years of experience in people management and team leadership
• Proven success managing portfolio performance metrics such as renewals and adoption
• Experience in deal construction and commercial activities
• Strong cross-functional influence across Sales, Product, and GTM teams
• Excellent interpersonal skills for coaching and mentorship
• Entrepreneurial mindset with a focus on execution
• Effective communication style with a customer-oriented approach

Benefits

• Flexible work arrangements including hybrid, office-based, and remote options
• Encouragement to apply even if not all qualifications are met
• Rolling application assessments with no fixed deadline
• Opportunity to work with marquee government accounts
• Focus on building a customer- and team-oriented culture

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.