Manager - Customer Support

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Key Skills Competencies:

• Strong people and team management skills.
• Strong customer/user orientation with an empathetic and resolution-focused approach.
• Excellent verbal and written communication skills.
• Strong problem-solving and root-cause analysis capabilities.
• Ability to manage escalations and difficult user situations effectively.
• Strong stakeholder management and cross-functional coordination.
• Data-driven approach to identifying trends and improving support operations.
• Ability to develop and improve SOPs, processes and support workflows.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong ownership and ability to independently drive issues to closure.
• Ability to identify opportunities for process improvement, automation and self-service.

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