Manager Data Analytics and CRM (AI/ Machine Learning)

Our client, offers comprehensive and diversified banking services, including online banking, savings, investments, credit cards, loans, mortgages, insurance, and MPF.

Responsibilities:

• Mine, analyze and model large structured and unstructured data and apply advanced statistical, predictive models and leading machine learning algorithms to explore strategic solutions and actionable recommendations
• Keen to take initiatives to translate business problems into analytics-led solutions with appropriate methodology, manage the business application effectively and evaluate the results rigorously
• Highly sensitive to state of business and anticipative of business problems and priorities
• Ensure timely and quality analytics deliverables to satisfy business needs effectively under the dynamic business environment
• Collaborate with different teams to ensure the successful implementation of AI/machine learning solutions with well-defined performance measurement
• Sharing knowledge and good practice, working collaboratively with different parties to create a productive, diverse and supportive working environment
• Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities

Requirements:

• University degree in in Statistics, Mathematics, Computer Science, Information Systems or other related discipline
• Minimum 6 years' banking experience in analytics, modelling and machine learning/AI/ Generative AI
• Extensive experience and skill in mining massive volume of data for quick insight discovery
  In depth knowledge and experience with machine learning/AI techniques and algorithms
• Experience in Python, SQL/BigQuery, Tableau/QlikSense on environments such as Google Cloud Platform (GCP) is a must
• Experience with embedding techniques, RAG, promptings and LLM fine-tuning is preferred
• Ability to communicate with impact, with the capacity to ensure complex information is articulated in a meaningful way to a wide and varied audience
• Effective communication, interpersonal, organizational, problem solving, presentation skill and strong business acumen
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

If you are not contacted by our consultants within 2 weeks, please consider your application unsuccessful. All applications will be treated in strict confidence and used for recruitment purposes only in accordance with PERSOL Hong Kong Limited’s Privacy Policy.

PERSOL Hong Kong Limited: Employment Agency License No. 80860