Manager - DC Operations & Projects - Home Operations

Manager - DC Operations & Projects (Home Operations)

Location: Dubai, UAE
Experience: 8 to 10 years of experience in DC Operations and Home Operations
Department: Supply Chain / Warehouse Operations

Job Description

We are hiring a Manager - DC Operations & Projects for the Supply Chain team of a leading retail group in Dubai.

The ideal candidate will have strong experience in Distribution Centre (DC) / Warehouse Operations, along with hands-on experience managing operational improvement projects, such as Warehouse Management System (WMS) implementation, warehouse capacity expansion and process improvement initiatives.

Important:

• Candidates with only IT, digital transformation or project management experience, without substantial DC Operations experience, will not be considered.
• Profiles from hyper/quick-commerce and food-delivery businesses are excluded for this requirement.

Key Responsibilities

• Manage day-to-day distribution centre and warehouse operations, including inventory, storage, picking, packing and dispatch.
• Monitor operational KPIs related to productivity, delivery performance, inventory accuracy, service quality and cost efficiency.
• Identify operational bottlenecks and implement process improvements to enhance efficiency.
• Lead operational projects such as WMS implementation, warehouse capacity expansion and process optimisation.
• Work closely with IT teams to gather business requirements, map processes , conduct user acceptance testing (UAT) and support system implementation.
• Coordinate with internal stakeholders, vendors and cross-functional teams to ensure timely project execution.
• Support standardisation of warehouse processes and successful adoption of new systems across multiple locations.
• Track project progress, manage risks and communicate updates and outcomes to senior management.

Candidate Requirements

• 8 to 10 years of relevant experience in DC Operations / Warehouse Operations.
• Demonstrated experience managing operational projects in addition to day-to-day warehouse operations.
• Hands-on experience in WMS implementation, warehouse capacity expansion, process improvement or similar operational projects.
• Experience in home furniture / home furnishing retail is highly preferred. Candidates from large-format retail or retail e-commerce may also be considered.
• Bachelor's degree in Engineering is mandatory.
• MBA in Operations or Supply Chain Management is preferred.
• Exposure to WMS / ERP systems, process mapping, UAT and operational excellence initiatives.
• Strong analytical, problem-solving, communication and stakeholder-management skills.
• Must be willing to relocate to Dubai, UAE.