Manager - Debt Management Services - DCC

Job Summary

This position is open with Bajaj Finance Ltd. First link of management between the executors i.e. field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography.

Responsibilities

• Achieving business numbers with the assigned line of channels (Basis location and market potential).
• People Management (Off roll) - Hiring, Retention & Productivity.
• Sales Governance through compliance of systems and processes.
• Responsible for tracking, managing & controlling PDD requirement compliance.
• Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done.
• Understanding of CRM - Salesforce.com.
• Effectively engage with Credit, Operations, Risk & within 2W/3W teams.
• To ensure TAT is maintained for case processing.

Major Challenges

• Training of self and their team below.
• Hiring right candidate.
• Smooth onboarding to help settle the employee well in BFL.
• Smooth onboarding of New Dealer/Partner with BFL.
• Retention of Off-roll staff.

Decisions

• Hiring of Off roll staff.
• Approvals by coordinating with internal stakeholders e.g. Clearing cases.
• Lead allocation.
• Field activity planning and closure.

Interactions Internal Clients

• Connect with various internal department i.e. product, credit, Ops, RCS & compliance to process the file.
• Connect with HR department for hiring & retention.

External Clients

• Engaging with customer.
• Mapping of market competition.

Dimensions Financial Dimensions

• From 45 to 70 Cases MOM (depending upon location and market potential).

Other Dimensions

• Total Team Size: 9
• Number of Direct Reports: 5 to 9
• Number of Indirect Reports: NA
• Number of Outsourced employees: 5 to 9
• Number of locations: 1 to 4
• Number of products: 1 i.e. Two wheeler Loan

Required Qualifications and Experience Educational Qualifications

• Qualifications - Graduate / Post Graduate
• Good command in excel is essential.
• Work Experience - 1 to 3 years of relevant experience in managing team
• Result oriented - Go getter attitude is must
• Should have collaborative work style to engage with peers & colleagues across the company.
• Excellent Team management & Interpersonal Skills.
• Excellent command over communication skills.
• Highly ambitious & self-motivated