Manager, DevOps Engineer - Platforms (WFH)

Manager, DevOps Engineer – Platforms

About Us

Our client is a leading marketing and technology agency that empowers brands to connect with their audiences through innovative digital experiences. We leverage a diverse and powerful stack of content management, marketing, and service platforms to deliver impactful solutions for our clients. As we continue to expand our capabilities, we are seeking an experienced platform leader to own the operational excellence of the client-facing platforms we host.

Position Summary

The Manager, DevOps Engineer – Platforms is responsible for the design, implementation, maintenance, and reliability of client-facing web platforms hosted on Microsoft Azure and Google Cloud Platform, including the Windows/.NET web stack and enterprise CMS platforms such as Sitecore, Optimizely, and WordPress.

This role serves as the senior technical escalation point for the hosting estate, owns operational standards (runbooks, configuration documentation, deployment procedures, change management), and partners closely with the Manager, TechOps Engineering on infrastructure planning. The manager provides technical leadership to platform engineers and collaborates with Digital Engineering on CMS hosting standards.

Key Responsibilities

Platform Management & Reliability

• Design, implement, and maintain scalable, secure, and highly available infrastructure for client-hosted environments on Azure and GCP (Windows Server, IIS, .NET runtime, SQL Server/Azure SQL, Application Gateway/WAF, DNS, TLS, load balancing, CDN).
• Build and maintain network infrastructure for hosted environments.
• Deploy, configure, scale, and maintain enterprise CMS platforms (Sitecore XP/XM, Optimizely, WordPress), including search services, caching, and upgrade planning.
• Proactively monitor platform health, performance, and security using New Relic and cloud-native tools.
• Ensure optimal performance, capacity, and cost efficiency.
• Own backup and disaster recovery strategy, including restore testing and environment archiving.

Incident Management & Escalation

• Lead incident response for Sev‑1 and Sev‑2 events, coordinating technical resolution and client communication.
• Serve as the final technical escalation point for hosting and platform issues.
• Author post‑incident reviews and drive preventative actions.
• Participate in on‑call rotations.

Operational Standards & Documentation

• Author and maintain runbooks and configuration documentation.
• Own deployment procedures, including developer sign‑off, execution, and automated verification.
• Manage change control through Atlassian systems, including rollback plans and emergency-change notifications.
• Define maintenance window standards and patching cadence.
• Provide technical inputs for monthly client performance and support reporting.

Infrastructure Planning & Collaboration

• Partner with the Manager, TechOps Engineering on infrastructure roadmap and reliability planning.
• Define acceptance criteria for transitioning new sites/services from development to hosting support.
• Collaborate with Digital Engineering on CMS hosting standards and platform/application boundaries.
• Support project management in categorizing client requests.
• Contribute to tool consolidation across the hosting estate.

Security & Compliance

• Implement and enforce DevSecOps best practices across platforms and infrastructure.
• Execute security patching and vulnerability remediation within required windows.
• Enforce least‑privilege IAM, secrets management, and network segmentation.
• Produce evidence for client security questionnaires and compliance assessments (HITRUST, SOC 2).
• Participate in security incident response.

Technical Leadership & Mentorship

• Mentor frontline engineers and support their progression toward Tier 2 independence.
• Participate in hiring panels for engineering roles.
• Provide direct line management for platform engineers as assigned.

Required Skills & Experience

• 8+ years in hosting/platform operations for production web applications, including 3+ years as senior/lead engineer in multi-client or multi-tenant environments.
• Deep expertise with the Microsoft web stack: Windows Server, IIS tuning, .NET runtime, SQL Server/Azure SQL.
• Azure production experience (VMs, Azure SQL, App Gateway/WAF, VNets/NSGs, Azure Monitor, Update Manager).
• Working experience with GCP (Cloud Run, Cloud SQL, IAM, Cloud Monitoring).
• Hands-on experience running enterprise .NET CMS platforms (Sitecore, Optimizely, Kentico, Umbraco, Sitefinity).
• Strong diagnostic ability across platform, application, database, and infrastructure layers.
• Proven incident response leadership, including client communication.
• Experience authoring runbooks, deployment procedures, and change-management standards.
• Working knowledge of IaC (Terraform) and CI/CD tooling (GitHub Actions, Octopus Deploy); scripting in PowerShell, Python, or Bash.
• Strong understanding of DNS, TLS, HTTP, load balancing, CDN, and WAF configuration.
• Excellent problem-solving and communication skills.
• Bachelor’s degree in CS/IT or equivalent experience.

Nice to Have

• Sitecore XP/XM infrastructure specialization (CM/CD roles, xDB, Solr, upgrades/migrations).
• Familiarity with SaaS/headless CMS (Sitecore XM Cloud, Optimizely SaaS, Vercel front ends).
• Experience hosting for regulated industries (HIPAA, HITRUST).
• Agency/consultancy/MSP experience.
• New Relic administration; Atmos; Ansible; Azure Update Manager at scale.
• Microsoft Azure Administrator or Solutions Architect certification.
• Sitecore infrastructure or developer certification.

Pay: Php180,000.00 - Php250,000.00 per month

Benefits:

• Health insurance
• Work from home

Work Location: Remote