Manager, Digi-Flex FireTV, Digi-Flex FireTV

DESCRIPTION

This position sits within the Digi-Flex organization, supporting Fire TV's global catalog content operations. The successful candidate will lead and manage a team of ~15 associates responsible for end-to-end provider onboarding, catalog integration testing, and content/app quality assurance — all aimed at delivering a best-in-class experience for Amazon Fire TV customers worldwide.

Key job responsibilities

• Manage stakeholder communication across different sites on operational milestones, process changes, escalations, etc.
• Own program specific goals around SLA, quality, productivity, and ensure effective resource utilization to maximize team efficiency.
• Ensure business processes are well documented and continuously updated.
• Responsible for identifying customer impacting issues, coming up with solutions and implementing them.
• Work with product and technical teams to build and improve operational tools and processes.
• Define, measure and present operating metrics to ops leaders and business partners, along with driving continuous improvements to meet operational targets and OPEX goals.
• Provide input for transition planning and potential program expansions.
• Manages people performance and support career progression.
• Participate in hiring and mentoring to create leadership talent pipeline.

About the team
Digi-Flex primarily focuses on providing highest quality content experience for digital programs across the globe. We believe high-quality content and service will help us earn the trust and loyalty of customers.

Fire TV is one of the world's most popular streaming platforms — reaching hundreds of millions of customers across 50+ countries, partnering with 250+ content providers, and redefining how people discover and enjoy entertainment. Built at the intersection of devices, AI, and content, Fire TV operates with a Day 1 mentality to deliver innovative experiences — from voice-first discovery to smart home integration — in millions of living rooms worldwide.

BASIC QUALIFICATIONS

• Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines

• Experience analyzing metrics to drive business improvements

• Experience identifying and solving complex problems through data analysis

• Experience leading process improvements

• Graduate with 6+ years of experience in operations /program management, of which a minimum 2+ years in managing people.

• Strong written and verbal communication, and be able to influence business and tech partners - supported by the right set of information.

• Experience owning and building processes with very limited guidance.

PREFERRED QUALIFICATIONS

• Experience in process improvement/quality control tools and methods
• Experience in managing process and operational escalations effectively.
• Familiarity with automation/AI tools to improve operational efficiency.

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