Manager – Digital Product

JOB PURPOSE

The Manager – Digital Product is accountable owner for MAGRABi's customer-facing digital product surface and portfolio governance, covering Saleor headless eCommerce, MReserve, Akeneo PIM, and the Vision Care OS programme. This role bridges commercial and technical delivery, translating business strategy into a prioritised digital product roadmap and governing delivery across a portfolio of concurrent technology initiatives.

Qualifications and Education:

▪ Bachelor's degree in Computer Science, Engineering, Business, or a related field

▪ Salesforce Administrator or Platform App Builder certification strongly preferred, as Salesforce product ownership is core to the role; Solutions Architect (AWS, Azure, or TOGAF) and product management certification (Pragmatic Marketing, CSPO) are a plus

Experience

▪ 8- 10 years of experience in digital product management with direct eCommerce platform ownership at retail scale with at least 2-5 years of managerial experience

▪ Hands-on experience with headless eCommerce architecture such as Saleor, Commercetools, or equivalent composable commerce platforms

▪ Proven portfolio governance experience managing multiple concurrent technology initiatives

▪ Proven hands-on experience owning Salesforce as a product, including CRM, Marketing Cloud, and Service Cloud; must have administered or developed on the Salesforce platform, not only used it as a business tool

▪ Health-tech or medical technology product awareness sufficient to support EMR vendor evaluation alongside

specialist leads

▪ GCC or MENA market experience is strongly preferred; Arabic language skills are a plus

JOB RESPONSIBILITIES

▪ Own the MAGRABi digital product strategy and roadmap across Saleor headless eCommerce,

MAGRABi.com, Akeneo PIM, Algolia search, Sanity CMS, and Cloudinary DAM

▪ Lead the Vision Care OS programme with the Vision Care OS Lead and EMR Lead, covering vendor evaluation, prescription management platform build, and AI-triggered renewal outreach

▪ Own the MReserve booking platform roadmap, evolving it from appointment booking into a full Vision Care patient engagement platform

▪ Govern the portfolio: manage intake, prioritisation, and delivery tracking across 26 active technology initiatives, with authority to stop low-value work and protect delivery capacity

▪ Partner with commercial, marketing, and Vision Care clinical teams as a business-facing product leader, ensuring technology decisions drive commercial outcomes

▪ Lead the omnichannel feature roadmap covering BNPL, gift cards, click and collect, the digital product catalogue, and Salesforce Marketing Cloud integration

▪ Own MAGRABi's Salesforce platform as primary product owner and internal subject-matter expert: CRM product development, platform administration, Marketing Cloud journeys, Service Cloud configuration, and the Salesforce roadmap; act as the primary interface between MAGRABi and Salesforce on commercial, technical, and roadmap matters

▪ Manage and develop the Digital Product team, including the Vision Care OS Lead, EMR Lead, and

Omnichannel Lead