Manager, Digital Solutions Consulting

Company Description

Job Description

The Digital Solutions Consulting Manager plays a senior client-facing role in shaping, defining, and delivering complex data-driven marketing and technology initiatives for large enterprise clients. This role bridges business strategy and technical execution — leading discovery, requirements definition, solution design, and delivery oversight across CRM, personalization, identity, data platforms, and analytics use cases.

You will lead and mentor a team of consultants and analysts while partnering cross-functionally with Solution Architects, Engineering, Analytics, and Client Management to deliver measurable outcomes.

Responsibilities

Client Delivery & Solution Leadership

• Lead discovery and definition efforts, translating client business goals into clear functional and technical requirements across CRM, personalization, identity, data, and analytics use cases
• Partner with Solution Architects and Technology Leads to shape solution intent, validate feasibility, and ensure architectural decisions align with business objectives
• Own and maintain core delivery artifacts including business requirements, functional specifications, user stories, acceptance criteria, process flows, and data definitions
• Serve as a senior liaison between business stakeholders, data science, engineering, media, creative, and external technology partners to maintain alignment on scope, priorities, risks, and delivery timelines

Consulting & Strategy

• Consult clients and prospects on Digital Marketing, omni-channel solutions, customer experience, and marketing technology strategy
• Analyze customer, campaign, and operational performance data to inform prioritization, decision-making, and optimization of technology-enabled experiences
• Contribute to technology roadmaps, operating models, and continuous improvement efforts to ensure solutions scale sustainably and deliver long-term value
• Support pre-sales activities including RFP/RFI responses, solution presentations, and revenue growth roadmaps

Delivery Management

• Drive Agile delivery practices including backlog refinement, sprint planning, dependency management, and release readiness using tools such as JIRA and Confluence
• Guide testing and validation activities, partnering with QA and business teams to define acceptance criteria and support UAT for complex, data-driven capabilities
• Identify risks, dependencies, and gaps across people, process, and technology, and proactively recommend mitigation strategies

Team Leadership & Development

• Lead, mentor, and develop a team of Business Systems Analysts, Consultants, and Scrum Masters — supporting their project delivery and career advancement
• Oversee documentation of business requirements, functional specifications, and other client deliverables
• Participate actively in talent acquisition, performance management, and capability-building initiatives
• Foster a culture of continuous improvement, knowledge sharing, and cross-team collaboration

Qualifications

• 6+ years of experience in digital solutions consulting, technology delivery, or marketing technology implementation
• 3+ years in a leadership or management role overseeing delivery teams
• Deep knowledge of end-to-end digital marketing ecosystems including CRM, loyalty, personalization, campaign management, identity resolution, and customer data platforms
• Hands-on experience with marketing technology platforms such as Salesforce Marketing Cloud, Adobe Experience Platform, Databricks, Snowflake, PeopleCloud, or comparable solutions
• Proven ability to lead complex, multi-workstream engagements for enterprise clients in a consulting or agency environment
• Strong business requirements documentation, functional specification, and solution design skills
• Experience with Agile/Scrum methodologies and delivery tools (JIRA, Confluence)

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information

**When you join Epsilon, we’ll create something EPIC together.**We’re a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.

Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon

Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers. We seek candidates who align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to:

• Time to recharge: Flexible time off (FTO), 14 paid holidays, paid sick time
• Family well-being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants who need accommodations to complete the application process. Please reach out to [email protected] to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider qualified applicants with criminal histories for employment in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

Compensation Range: USD $100,000.00 - USD $185,600.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/11/2026.