Manager- Dispatch Operations

Manager – Dispatch Operations

Location:

Chennai

Experience:

5–8 years

Function:

Operations / Dispatch

** Employment:**

Full-time

About JustAct

JustAct is an AI-powered dispute resolution technology company serving banks, NBFCs, enterprises and other organisations across India.

As part of our operations, we manage high-volume, time-sensitive dispatches of legal notices and case-related documents to respondents across multiple locations.

About the Role

We are looking for a Manager – Dispatch Operations & Fulfilment

to own and streamline our end-to-end dispatch operations.

The role will be responsible for ensuring that every dispatch is processed on time, tracked accurately, supported by verifiable proof of dispatch/delivery, and properly reconciled and reported

.

The person will build robust processes, manage external vendors, establish accountability mechanisms and ensure strict adherence to defined operational SLAs.

This is a process-intensive, high-volume operations role

requiring strong execution discipline and excellent MIS and vendor-management capabilities.

Key Responsibilities

• Own end-to-end dispatch operations for legal notices and case-related documents.

• Plan, coordinate and monitor high-volume, time-sensitive dispatches across multiple locations.

• Establish and enforce SOPs, SLAs, checklists and quality controls for dispatch operations.

• Manage and monitor courier and dispatch vendors and ensure adherence to agreed timelines.

• Ensure 100% capture and reconciliation of dispatch and delivery evidence

  , including tracking IDs, delivery reports, acknowledgements and other available proof of delivery.

• Ensure vendors provide timely and accurate dispatch and delivery reports.

• Track every dispatch from initiation through delivery/return and identify exceptions proactively.

• Establish systems to prevent false, delayed or incomplete dispatch reporting by vendors.

• Build dashboards and MIS for daily/weekly monitoring of dispatch status, pending items, exceptions and vendor performance.

• Identify operational bottlenecks and continuously improve turnaround time, accuracy and process compliance.

• Coordinate closely with Case Management, Operations, Technology and external vendors.

• Conduct regular vendor performance reviews and drive corrective actions.

• Build a scalable dispatch operation capable of handling significant growth in volumes without compromising accuracy or timelines.

What We Are Looking For

• Graduate with 5–8 years of experience

  in dispatch, fulfilment, logistics or high-volume operations.

• Experience in e-commerce, BFSI, logistics, courier, document processing or similar high-volume environments

  preferred.

• Experience managing multiple vendors and large-scale, time-sensitive dispatch operations.

• Strong understanding of tracking, reconciliation, proof of delivery and exception management.

• Strong process-orientation with the ability to build SOPs and operational controls from the ground up.

• Excellent MIS, Excel/data management and reporting skills.

• Strong vendor-management and negotiation skills.

• Ability to identify gaps, enforce accountability and ensure process adherence.

• Strong attention to detail and ownership mindset.

• Comfortable working in a fast-paced, deadline-driven environment.