Ladders

For our client, we are seeking a Manager, Disputes, Chargebacks and Partner Performance to join the team of a leader in the Finance &amp; Insurance space.
This role will oversee dispute and chargeback operations with a focus on performance improvement, cardholder experience, and operational efficiency. The manager will partner closely with cross-functional teams to strengthen process discipline, support compliance requirements, and improve outcomes across the disputes lifecycle. In addition, this position will use data and technology to identify trends, enhance case handling, and drive scalable solutions for the organization.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $123,000 – $180,900 annually
Responsibilities
<ul>
<li>Manage dispute resolution operations to drive performance improvement and enhance cardholder experiences</li>
<li>Analyze and report on key performance metrics related to disputes and chargebacks to identify trends</li>
<li>Optimize processes by identifying gaps and implementing scalable solutions for operational efficiency</li>
<li>Ensure compliance with regulatory requirements and quality assurance for dispute processing standards</li>
<li>Lead technology enhancements related to case management and CRM systems to improve agent efficiency</li>
</ul>
Qualifications
<ul>
<li>7+ years of experience in Disputes &amp; Chargebacks Operations or BPO management in a financial context</li>
<li>Strong communication skills, including verbal and written, with experience in strategic operational efficiencies</li>
<li>Ability to drive cardholder satisfaction and resolution through people, processes, or technology</li>
<li>Proficiency in influencing stakeholders in high-compliance environments for positive outcomes</li>
<li>Experience using data analytics to recommend process improvements in disputes management</li>
</ul>
Benefits
<ul>
<li>Flexible work environment, allowing remote work or national office options as per employee choice</li>
<li>Flexible time off policy to support work-life balance</li>
<li>Comprehensive health insurance options for employees</li>
<li>Retirement savings plan with company contributions and after-tax options</li>
<li>Equity offering through Employee Stock Purchase Program and options for family-forming benefits</li>
</ul>
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.

Manager, Disputes, Chargebacks and Partner Performance

Manager, Disputes, Chargebacks and Partner Performance

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