Manager/ DM -Data Protection Office (DATPRO)

1. JOB PURPOSE

The Manager/ DM -Data Protection Office (DATPRO) in the Data Protection Department will play a crucial role in maintaining the integrity and confidentiality of our customers, employees and other stakeholder’s personal data. The position requires a proactive approach to data privacy and the ability to foster a culture of data protection within the organization.

2. KEY RESPONSIBILITIES

• Customer Engagement: Handle customer data privacy inquiries/concerns professionally and efficiently, ensuring customer trust and compliance with privacy regulations
• Cross-Functional Collaboration: Work collaboratively with various departments to integrate data protection measures/compliances into business processes. Also c ollaborate with IT/DE teams to ensure alignment between legal requirements and technical measures
• Documentation and Record Keeping: Manage and maintain comprehensive records of data processing activities, incident logs, and compliance documentation
• Project Management: Excellent project management skills, including task assignment, deadline setting, and progress tracking
• Data Privacy framework: Assist in developing and implementing data privacy framework including data protection policies, procedures in business processes, ensuring they align with legal standards and organizational objectives
• Technology and Data Privacy: Stay abreast of technological advancements and their implications on data privacy, legislative and regulatory developments in the field of data protection and adapt strategies accordingly
• Training and Awareness: support DPO in conducting data protection training sessions to enhance awareness and understanding of data privacy responsibilities among employees

4. INTERACTIONS

a. Internal Clients

• Work closely within team and other departments withing verticals, various internal business teams to ensure that data protection framework is integrated across the organization
• Collaborate with other verticals and department stakeholders to ensure that data protection data protection framework is integrated across the organization

b. External Clients

• Engage with data principle to address and resolve data privacy inquiries, ensuring a high level of customer satisfaction and trust in our data handling practices
• Engage, if required, with regulator for resolution of data privacy related matters and/or compliances

5. QUALIFICATION AND SKILLS

Educational Qualifications

• Essential : LL.B degree from a recognized university UGC/AICTE approved college/ institute with 06-10 years of experience in managing regulatory compliance and related advisory.
• Preferred: Knowledge and experience in data protection compliance
• Certifications: CIPP, CIPM, or PMP are highly desirable

6. TECHNICAL COMPETENCIES

• Strong understanding of data protection laws and regulations, privacy compliance, data security standards in changing regulatory and business environment.
• Hands-on experience in implementation of privacy framework
• Experience in developing and delivering training on data privacy and data privacy advisories
• Proficiency in MS Office, particularly Excel, PowerPoint, and MIS report preparation and data analysis.
• Customer centric and outcome oriented.
• Identify opportunities for process improvements within data management and reporting systems to enhance efficiency and accuracy.

7. BEHAVIORAL COMPETENCIES

Behavioral Competency Name

• High integrity, ethical and professionalism
• Willingness to learn and improve.
• Proactiveness, eye for efficiency and productivity
• Ability to manage multiple tasks simultaneously. Ability to work as part of a team.