Manager / Dy. Manager - Project Cargo - Mumbai

JOB SUMMARY

Operations & Customer Service for Industrial Project / Project Cargo plays a crucial role in supporting operational processes, ensuring smooth execution of shipments, and maintaining high standards of customer service This role is pivotal in driving operational efficiency, resolving issues promptly, and contributing to the successful execution of industrial projects.

KEY RESPONSIBILITIES

Stakeholder Management

• You collaborate with internal teams such as customers, and Overseas IP offices to meet stakeholder expectations.
• Your role directly impacts operations, with competitive and timely execution playing a pivotal role in business success.

Problem Complexity/Process

• Manage operational aspects of ocean/air, export/import shipments.
• Maintain sailing details, track amendments, and rectify discrepancies.
• Handle logistics operations and ensure accurate record-keeping.
• Coordinate with shippers/consignees for shipment documents.
• Liaise with shipping lines, CHAs, and transporters for smooth execution of shipments.
• Collaborate with Overseas Agents/Network offices for Industrial Projects/O&G shipments.
• Role & responsibilities

Preferred candidate profile