Manager E-Commerce (URGENT HIRING)

Job Overview

We are looking for an energetic, strategic, and results-driven Ecommerce Manager to lead Filken’s online sales growth and strengthen our digital presence in the water filtration and healthy living industry.

This role goes beyond managing online stores. You will be responsible for driving sales across major ecommerce platforms, developing livestream commerce, managing online campaigns, and exploring new digital sales channels to continuously increase online revenue, customer acquisition, and brand awareness.

If you are highly driven by sales targets, data, digital trends, and conversion, and enjoy working in a fast-paced environment, we would love to have you join Filken.

Key Responsibilities

1. Ecommerce Platform Management

• Manage and optimize Filken’s presence across Shopee, Lazada, TikTok Shop, Brand Website, and other online sales channels.
• Oversee product listings, pricing, promotions, stock availability, product content, and overall store performance.
• Identify opportunities to improve traffic, conversion rate, average order value, and online sales revenue.

2. Livestream & TikTok Commerce

• Develop and execute livestream sales strategies to generate leads, orders, and revenue.
• Plan livestream content, promotions, product bundles, vouchers, and exclusive offers.
• Coordinate with livestream hosts, content creators, and internal teams to ensure smooth execution.
• Track livestream performance, including viewers, engagement, leads, conversion rate, and sales generated.

3. Digital Campaign & Sales Planning

• Develop and execute monthly ecommerce sales campaigns aligned with Filken’s sales targets.
• Plan promotions for major ecommerce events such as 9.9, 10.10, 11.11, 12.12, Payday Sales, Mid-Month Sales, and other platform campaigns.
• Work closely with Marketing, Sales, Warehouse, and Customer Service teams to ensure campaign readiness.
• Continuously test and improve promotional strategies to maximize sales performance.

4. Community & Group Buying

• Develop and grow WhatsApp, Facebook, TikTok, and other online communities to generate sales opportunities.
• Identify and collaborate with community leaders, group-buying agents, affiliates, and content creators.
• Develop attractive group-buying packages and promotional campaigns for Filken products.
• Build long-term relationships with online communities to generate recurring sales.

5. Sales & Performance Management

• Take ownership of the monthly ecommerce sales target and KPI.
• Monitor key performance indicators such as GMV, Revenue, Traffic, Conversion Rate, Average Order Value, CAC, ROAS, and Customer Acquisition.
• Prepare regular sales and performance reports for management.
• Analyze sales data and customer behavior to identify problems, opportunities, and areas for improvement.
• Take immediate action when sales performance is below target.

6. Product & Market Development

• Monitor ecommerce trends, competitor activities, pricing, promotions, and consumer behavior within the water filtration and home appliance industry.
• Recommend new products, bundles, promotions, and sales strategies based on market demand.
• Continuously explore new digital sales channels and opportunities to expand Filken’s online business.

Job Requirements & Qualifications

• 3–5 years of hands-on experience in Ecommerce, Digital Sales, Marketplace Management, or a related field.

• Proven track record in achieving ecommerce sales targets and driving online revenue growth.

• Experience with Shopee, Lazada, TikTok Shop, livestream commerce, and/or brand ecommerce websites.

• Experience in livestream sales, affiliate marketing, group buying, or community commerce will be an added advantage.

• Strong understanding of ecommerce sales funnels, digital marketing, promotions, and customer conversion.

• Strong analytical skills with the ability to interpret sales and campaign data.

• Proficient in ecommerce backend systems, marketplace tools, and data reporting.

• Highly organized, proactive, creative, and able to work in a fast-paced, target-driven environment.

• Most importantly, you must be results-oriented and passionate about growing sales.