Manager - Executive Services & HR

About the role

The Manager – Executive Services & HR is a senior role providing high-level administrative and coordination support to the Chief Executive Officer and executive team, while managing document control and ISO accreditation obligations. The role is the primary relationship holder for key client accounts, including major venues, and for high-value staff groups critical to service delivery. The role also provides day-to-day HR support to the core team and holds end-to-end oversight of all HR functions relating to the casual workforce.

Key responsibilities

• Provide comprehensive administrative and coordination support to the CEO and executive team, including diary management, correspondence, meeting coordination and travel arrangements
• Coordinate executive and board-level meetings, including agendas, papers and minutes, and follow up on outstanding action items
• Act as the central point of contact between the executive team and internal departments, and external stakeholders
• Manage and prioritise competing demands on executive time, exercising sound judgement and discretion with sensitive information
• Establish, maintain and continuously improve document control system in line with ISO accreditation requirements
• Lead preparation for, and coordination of, ISO surveillance and certification audits, liaising directly with external certification bodies
• Act as the primary relationship contact for key client accounts, including major venues and other high-value contracts
• Build and maintain strong, trusted relationships with key stakeholders to support client retention and satisfaction
• Provide day-to-day HR support to the core team, including recruitment support, onboarding, performance management processes and employee relations matters
• Hold end-to-end oversight of all HR functions for the casual workforce, including onboarding, credentialing, compliance, performance and offboarding

About you

• Relevant tertiary qualification in Human Resources, Business Administration, Quality Management or a related discipline (or equivalent demonstrated experience)
• Demonstrated experience in a senior executive support and/or coordination role
• Demonstrated experience in document control and/or quality management systems
• Sound working knowledge of Australian employment legislation, relevant awards and HR compliance requirements
• Australian or New Zealand citizen or Permanent Resident or Holder of Australian working Visa
• Exposure to ISO accreditation processes (e.g. ISO 9001) and coordination of certification audits
• Experience in key account or relationship management, ideally within a client services, healthcare or workforce services environment
• Experience managing a casual or contingent workforce
• Excellent stakeholder management, communication and interpersonal skills
• Strong organisational skills, with the ability to manage competing priorities and maintain confidentiality