Manager, Export Sales Support

Join Our Team at Signature Group!

At Signature Group, we create thoughtfully designed home living solutions that inspire better living. With over 30 years of industry experience, we continue to grow through innovation, quality, and a commitment to sustainable design.

You’ll find a place where ideas are listened to, collaboration is encouraged, and individuals are given room to learn, grow, and make a real impact.

If you’re passionate about building meaningful work, growing your career, and contributing to the future of home living, Signature Group could be the right place for you.

About the role

We are seeking a proactive and results-driven Manager, Export Sales Support to lead export sales operations, dealer development, project tender management, and customer engagement activities across overseas markets. This role is responsible for driving sales growth, expanding the dealer network, managing key project opportunities, and ensuring excellent service delivery to clients. The ideal candidate will possess strong commercial acumen, project management capabilities, leadership skills, and industry knowledge within the kitchen cabinet, interior design, architectural, or related sectors.

Job Description

• Develop and implement export sales strategies to achieve sales revenue and profitability targets.
• Identify, develop, and manage overseas dealers, distributors, and project clients to expand market presence and business opportunities.
• Build and maintain strong relationships with customers, ensuring high levels of satisfaction and long-term partnerships.
• Lead, manage, and support the export sales team to achieve sales objectives and operational excellence.
• Oversee the preparation, review, and submission of quotations, proposals, tenders, and project-related documentation.
• Monitor sales performance, project progress, and market developments, providing regular updates and recommendations to management.
• Coordinate with internal departments to ensure timely and accurate delivery of customer requirements and project commitments.
• Conduct product presentations, business meetings, training sessions, and negotiations with dealers, clients, and project stakeholders.
• Provide guidance and technical support to overseas dealers and sales teams on products, design concepts, and sales processes.
• Manage project handover activities and support project execution to ensure successful delivery and client satisfaction.
• Ensure targeted gross profit margins are achieved through effective pricing, costing, and commercial negotiations.
• Undertake any other duties and responsibilities assigned by Management from time to time.

Job Requirement

• Possess a Bachelor's Degree in any related studies
• Minimum 5-8 years of relevant experience in export sales, project sales, sales support, business development, or key account management within the kitchen cabinet, interior design, furniture, architectural products, building materials, or related industries
• Proven experience in managing overseas dealers, distributors, and project clients
• Experience in handling project tenders, quotations, costing, and contract-related documentation
• Strong knowledge of kitchen cabinetry, interior fit-out solutions, furniture systems, architectural products, or related construction materials
• Good understanding of project sales processes, tender management, and customer relationship management
• Strong analytical and mathematical skills with the ability to manage costing, pricing, and profitability analysis
• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Word
• Familiarity with CRM systems, DesignCAD, AutoCAD, or similar software is an added advantage
• Strong leadership, coaching, and team management skills
• Excellent communication, presentation, negotiation, and interpersonal skills
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
• Self-motivated, results-driven, and able to work independently with minimal supervision
• Willing to travel overseas as required for business development, customer engagement, project support, and dealer management
• Proficient in written and spoken English; additional language proficiency will be an added advantage