Manager - Facilities Management

About the Role
We are looking for an experienced and driven Manager – Facilities Management to lead and oversee the operations of a mixed-use development. This role is crucial in delivering operational excellence, ensuring regulatory compliance (both local and international), driving sustainability initiatives, and maintaining strong stakeholder relationships across the site.

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Key Responsibilities

Operational & Strategic Management

• Contribute during the design development phase to ensure maintainability, access, and lifecycle planning are incorporated.
• Develop and execute facilities management strategies aligned with organizational standards and goals.
• Lead all FM operations, including M&E systems, architectural and civil components, as well as smart automation tools.
• Implement lifecycle planning, asset tagging, asset enhancement, and preventive maintenance programs.
• Ensure critical property systems operate with minimal downtime through proactive scheduling and maintenance.
• Prepare and manage annual FM budgets, including CAPEX and OPEX forecasts.
• Oversee procurement planning and ensure cost-effective service delivery.

Vendor & Performance Management

• Manage service contracts, monitor performance, and ensure timely delivery of services.
• Establish and track SLAs and KPIs through performance dashboards to drive operational excellence.
• Promote innovation and technology adoption to enhance service delivery, reporting, and resolution efficiency.

Compliance & Safety

• Uphold workplace health and safety practices in compliance with internal policies and local regulations.
• Ensure all operations adhere to statutory requirements, both locally and internationally.
• Identify, evaluate, and mitigate operational and safety risks.
• Conduct regular audits and implement continuous improvements.

Stakeholder Engagement

• Act as the main point of contact for all FM-related matters, aligning stakeholder expectations with operational execution.
• Build strong relationships with internal and external stakeholders including tenants, authorities, and service providers.
• Support tenant onboarding processes and ensure operational readiness.

Sustainability & Environmental Responsibility

• Lead sustainable FM practices across the development.
• Drive initiatives that enhance energy efficiency, operational performance, and long-term asset value.

Team Leadership

• Lead and develop a multidisciplinary FM team, including both in-house staff and external vendors.
• Conduct performance evaluations, support staff development, and plan for succession.

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What We’re Looking For

Qualifications:

• Bachelor’s degree in Facilities Management, Property Management, Engineering, or related fields.
• Professional certifications such as CIDB Certified Facility Management Manager, BOVAEAP Registered Property Manager, IWFM (UK), IFMA, or equivalent are highly regarded.

Experience:

• At least 10 years’ experience in facilities or property management, with a minimum of 2 years in a managerial or supervisory role.
• Experience managing complex, mixed-use developments, particularly those integrated with infrastructure or transport elements, is an advantage.

Skills:

• Strong leadership and stakeholder management capabilities.
• Sound understanding of regulatory frameworks and compliance standards.
• Proficiency in smart facilities tools such as BMS, CMMS, and Microsoft Office.
• Skilled in proposal writing, budgeting (CAPEX/OPEX), and project justifications.
• Excellent communication skills in both English and Bahasa Malaysia.

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Join Us
Suppose you're passionate about optimizing building operations and leading high-performing teams. In that case, we invite you to be part of our dynamic environment where innovation, sustainability, and service excellence are at the core of everything we do.