Manager - Facility & Maintenance

• Manage end-to-end facility operations and maintenance of residential premises, common areas and shops.
• Supervise Hard & Soft Services, including engineering, housekeeping, security and general facility operations.
• Plan and monitor Preventive Maintenance (PM), Corrective Maintenance (CM), breakdown maintenance and AMC activities.
• Oversee electrical, plumbing, civil, carpentry, building services and fire & life safety systems.
• Conduct regular facility inspections and audits and ensure timely resolution of maintenance defects, leakage, electrical faults, civil issues and other concerns.
• Lead maintenance teams, allocate work and ensure quality, timely completion, SOP and safety compliance.
• Manage vendors, contractors and service agencies, including selection, negotiation, performance monitoring and AMC coordination.
• Monitor housekeeping and security services, including manpower deployment, attendance, discipline, grooming and service quality.
• Manage customer coordination before and after possession, including handover, complaints and timely resolution of facility-related issues.
• Coordinate with Project and Sales Departments for snagging, de-snagging, leakage/civil works and upcoming possession readiness.
• Ensure uninterrupted water supply, electricity and other essential services for residents.
• Coordinate procurement and replacement of furniture, fixtures, consumables and maintenance materials.
• Monitor facility expenses and ensure ERP-based invoice processing, documentation and approvals.
• Maintain AMC, vendor, inspection, breakdown, maintenance and statutory/compliance records.
• Prepare daily, weekly, monthly and annual MIS/reports and provide updates to management.
• Drive cost optimization, resource planning, facility improvement and operational efficiency.
• Perform other duties assigned by the Department Head / Management.

Key Competencies

• Facility Operations & Residential Facility Management
• Building Maintenance & Engineering Services
• Electrical, Plumbing, Civil & Carpentry
• Preventive & Breakdown Maintenance
• Fire & Life Safety
• AMC, Vendor & Contractor Management
• Housekeeping & Security Management
• Customer & Stakeholder Management
• Project/Sales Coordination & Possession Management
• Procurement & Inventory Coordination
• ERP, MIS & Invoice Management
• Team Management & Workforce Coordination
• Cost Control & Operational Efficiency
• MS Office, Advanced MS Excel
• Strong Communication, Follow-up & Multitasking

Experience

• 6 to 11 years of relevant experience in Facility Management / Building Maintenance.
• Experience in Residential / Real Estate projects preferred.

Education / Qualification

• Diploma / Bachelors Degree in Civil, Electrical, Mechanical, Facility Management or related field.