Manager Family Engagement

As a member of the Coroners Court of Queensland (CCQ) Registry leadership team, the Manager, Family Engagement provides strategic and operational leadership for the delivery of family engagement services across the coronial jurisdiction. The role leads a specialist team that supports families and stakeholders through the coronial process, provides information on the progress of investigations, and assists coroners in the consideration of complex information release requests.

The Manager drives continuous improvement in family engagement practice, capability and service delivery across the registry, providing leadership, advice and support to promote a consistent, family-centred and trauma-informed approach.

• Develop a sustainable model for improved family engagement in consultation with the Operations Manager, including developing guidelines and performance measures.
• Lead, manage, and supervise family engagement services within the CCQ registry to deliver timely, high-quality, trauma-informed and culturally responsive services for families and other stakeholders.
• Lead and manage a small team dealing with information release and genuine researcher requests.
• Lead the delivery of presentations and take part in forums to educate and create awareness about CCQ family engagement services and develop professional development resources for the CCQ registry.
• Provide family engagement services to families who may be impacted by trauma involved in coronial investigations, and manage complex matters, under the direction of a coroner.
• Lead research and policy work related to program improvement and translate strategic direction into effective day-to-day service delivery, ensuring alignment with legislative requirements and organisational priorities.
• Lead, mentor and supervise a team, oversee workload management and resource allocation, ensuring matters are progressed efficiently and service standards are maintained and support a positive, accountable, and high-performing team culture, with a focus on staff wellbeing, capability development, and inclusion.
• Establish and maintain effective working relationships with coroners, internal teams, and external stakeholders to support coordinated service delivery, including working collaboratively with the Manager, Operations and Manager, Cultural Capability to deliver coordinated and connected registry services.
• Prepare high quality and authoritative policy and process documents, and other briefing notes, correspondence, operational advice and insights for the leadership team to inform decision-making.
• Other responsibilities as directed by the Director, Operations and Executive Director.

Applications to remain current for 12 months. Occupational group Justice & Legal