Manager, Field Services

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.

Job Summary & Responsibilities

• Organize and schedule ramp installation activities.
• Supervises ramp engineers’ tool installations under normal and abnormal conditions, including escalations and customer management.
• Ensures that ramp engineers are current and trained on the latest upgrades and/or new releases.
• Driving training plans and training programs.
• Develop and maintain installation metric methods for specific tools sets.
• Evaluates, selects, and develops personnel to ensure the efficient operation of the function.
• Proactive management of tools to identify and improve performance and processes.
• Expertise/experience in optics, image processing, and motion control to support worldwide ramp service engineers, local management teams, and knowledge management systems.

Qualifications

• Proficient in Microsoft Office products.
• Outstanding verbal and written communication skills necessary.
• Ability to travel both domestically and internationally and have a current Visa or entry permission.
• Up to 20% travel required.
• Minimum 5 years of experience in Field Support Service.
• BS in an electronics discipline or equivalent military experience in a technical field.
• Master’s degree preferred.
• Master's Level Degree or work experience of 2 years , Bachelor's Level Degree or work experience of 3 years.

Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.

Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.