Manager, Finance Operations

Veranex’s mission as an Innovation CRO is to improve patient outcomes by accelerating our clients’ innovations to market. As the world’s only end-to-end professional services firm focused on MedTech, we take clients’ Vision to Velocity through our comprehensive service portfolio, with expertise in human centered design and product development, preclinical and clinical research, regulatory affairs, and market access and reimbursement consulting.

Veranex has an exciting opportunity to join our team as an Manager, Finance Operations. As a member of the Finance team, you will be part of a team working to improve lives globally through medical technology innovation.

The Manager, Finance Operations is a key role ensuring that the ledgers are closed and reconciled timely at month-end, collecting and accurately forecasting cash, while ensuring compliance with US GAAP and local statutory GAAP. The Manager, Finance Operations works with other departments throughout Veranex including business operations, project management, executive leaders, shared services resources, and the global finance team, to achieve the company goals and business objectives.

As a manager, you will drive success by identifying and implementing process improvements across cash forecasting, collections, reporting and analysis, month-end close, data quality, and in-depth customer knowledge. The Manager, Finance Operations will work with other departments and third-party agencies to resolve collection items.

What You Will Do:

1. Oversee and manage the accounts receivable function, including the invoices, collections, cash applications, and cash forecasting.

2. Develop and implement strategic policies and procedures to enhance the efficiency and effectiveness of the accounts receivable function, including collections, reporting, and forecasting.

3. Manage high-value and complex accounts, ensuring timely and accurate collection of outstanding receivables.

4. Establish, monitor, and evaluate account receivable performance metrics, providing recommendations for improvement to senior management.

5. Prepare and present comprehensive financial reports and analysis related to accounts receivable, including executive-level reporting and analysis on cash collections, aging, bad debt reserves, and collection trends, and accurate cash flow forecasts built on both outstanding receivables and forecasted revenue.

6. Establish and maintain customer credit risk policies, including credit reviews, ongoing customer ratings, and monitoring.

7. Provide strategic insights using analytics based on financial and non-financial data to support decision making and drive improvements in accounts receivable management.

8. Conduct in-depth analysis of accounts receivable data to identify and address potential risks, opportunities, and cash flow impacts.

9. Prepare and post journal entries in NetSuite for customer write-offs, credits, and other AR adjustments, with supporting documentation and reconciliation.

10. Remediate any legacy misapplied AR data — unapplied cash, aged credits, any duplicate or mis-posted invoices — to improve subledger accuracy and reporting reliability.

11. Own and periodically assesses the bad debt reserve methodology, both specific and general reserves, across multiple countries, ensuring consistency with US GAAP (CECL) and any local statutory requirements.

12. Serve as a key point of contact for major customers and complex billing issues, providing high-level support and resolution of disputes.

13. Negotiate and manage complex payment arrangements and contracts.

14. Identify and mitigate risks associated with accounts receivable processes, including credit risk, collection challenges, and internal controls.

15. Works cross-functionally with project managers, executives, and legal department in executing collection processes.

16. Participate in strategic projects and initiatives that impact the cash flow, billing, collections, and overall financial health of the organization.

17. Manages one direct report, an India-based collector, including daily workload, priorities, escalations, and performance management across time zones.

18. Provide training, guidance, support, and development to accounts receivable staff. Lead and mentor team members.

**Qualifications:**Required skills:

• Bachelor’s degree in Business, Accounting, Finance, or related field.
• 5-8 years’ of directly relevant work experience
• 1-2 years of leadership/functional management experience
• Strong Excel skills including forecast models
• Ability to produce accurate cash flow forecasts through fiscal year-end, based on both outstanding receivables and forecasted revenue
• Strong written and verbal communication skills
• Demonstrated management experience, including direct supervision of offshore or remote staff
• Hands-on NetSuite experience, including creating journal entries for customer write-offs and credits and remediating legacy or misapplied AR data
• Working knowledge of bad debt reserve methodology — specific and general — under US GAAP
• Experience preparing executive-level reporting and analysis on cash collections, aging, and bad debt reserves

Preferred:

• Experience with the NetSuite AR subledger and the collector workflow and notes module
• Experience in an international, multi-currency environment
• Experience with cash forecasts and collections forecasts

Veranex is an equal opportunity employer and prohibits discrimination of any kind. All qualified applicants will receive consideration for employment without regard for race, color, religion or belief, sex (including pregnancy, gender identity or gender expression), sexual orientation, parental or marital status, disability, age, status as a protected veteran, national, social, or ethnic origin, or any other applicable legally protected characteristics. Applicants must be currently authorized to work in the United States on a full-time basis. The company is not able to sponsor visas or provide employment-based immigration sponsorship for this role now or in the future.

Protecting Your Job Search (Recruitment Scam Awareness)

At Veranex, we believe our people are what set us apart, and our commitment to supporting talent begins the moment you consider joining our team. We aim to provide every candidate with a safe and transparent recruiting experience. As phishing and recruitment scams continue to target job seekers worldwide, here are a few items to keep in mind:

• Official communications will only come from company email addresses ending in @veranex.com.
• We will never ask you to send money or provide banking information at any stage of the recruitment process.
• Be cautious of unexpected emails and avoid opening suspicious links or attachments.
• When in doubt, contact us. If you have questions about the authenticity of a communication you've received, please contact our recruiting team at [email protected] before responding