Manager Financial Services Transformation

Be the true you

Lead transformative projects in banking and insurance to enhance customer experiences and operational efficiency through innovative digital solutions. At Deloitte.

Benefits

• You’ll receive a profit-sharing bonus, on top of your fixed salary.
• Continuous professional growth. Join our development program.
• A work-from-home office setup allowance to make sure you have everything you need for an ergonomically designed workstation and internet allowance.
• Work part-time (32 hours a week) or full-time (40 hours a week).
• Flexible and hybrid working, in accordance with team and client commitments.
• 26 days of paid annual leave, and the opportunity to purchase additional leave.
• A good mobility scheme: the choice of various options such as a lease car, travel by public transport, a cash option or a combination of these.
• A laptop and iPhone. The iPhone can also be used for personal purposes.
• A time for time arrangement that creates flexibility for personal moments that matter.
• A good pension scheme with a personal contribution of only 2%.
• An opportunity to take part in our collective health insurance scheme.
• An opportunity to benefit from tax-efficient facilities such as company fitness, a bicycle scheme or the opportunity to lease a bicycle.
• The opportunity to use 55 hours of babysitting service per calendar year if your child is 12 years old or younger.
• A flexible budget, which you can use to make choices in flexible benefits, for example purchasing extra leave days or financing a bicycle plan.
• Various leave options tailored to meet your individual needs, from parental leave (also for rainbow families) to the flexibility of exchanging three national holidays for non-national holidays.

Be the true you

Naturally you are keen to discover and learn new things each day and you collaborate with your colleagues. But most importantly, be the true you. The one and only you. With your personal strengths, view of the world and unique personality. You need the following qualifications for the position of Senior Manager Financial Services Transformation:

• a minimum of 7 years of experience in managing complex digital transformations, especially in sales and service processes and CRM domain in financial services
• thorough understanding of core business drivers and processes within financial services firms
• a robust Dutch network in financial services firms
• multiple years of project or consultancy experience as an internal or external consultant or manager, with the ability to manage and lead high-performing teams

What impact will you make?

As Manager - Financial Services Transformation, you will drive digital innovation to revolutionize customer experiences and improve operational efficiency. Within six months, you will have delivered tangible results – reaching significant implementation milestones at a strategic account or developing strategic visions within 2 customer domains in the financial services sector. By leveraging CRM strategies and IT solutions, you'll align business goals with cutting-edge technologies, fostering stronger client relationships and enhancing overall market competitiveness.

How do you do this?

• take a leading role in establishing digital and CRM expertise in the financial services domain;
• set up, design, and deliver CRM projects/products with international, cross-functional teams;
• advise, support, and facilitate financial services customers in sales and service business processes;
• ensure our portfolio of projects aligns with strategic goals and adapt our propositions to changing market conditions;
• integrate innovative CRM and IT solutions like Salesforce and Microsoft Dynamics, supporting implementation projects with a team;
• foster strong client relationships to drive strategic engagement and commercial success.

You will report to the Director and Partner of the Sales and Service Practice within the Financial Services Industry, with a strong focus on personal development and leading junior team members.

Questions or doubts? Get in touch.

Craig Robertson (Recruiter)
[email protected]