Manager, Fraud Management

A Career with Hang Seng Bank

Some careers have more impact than others.
 
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

We are currently seeking a high caliber professional to join our department as Manager Fraud Management

Principal responsibilities

• Strengthen and oversee the RBW fraud and mule control framework, ensuring compliance, risk mitigation, and operational efficiency.
• Coordinate responses to fraud and mule incidents, customer complaints, and regulatory enquiries, including after-hours support and business trip when required.
• Assess and address current and emerging fraud risks, implementing effective controls and recommending improvements.
• Utilize data analytics and machine learning to identify fraud trends and enhance detection strategies.
• Act as the first line of defense, advising on fraud risk appetite and supporting prevention, detection, and investigation activities.
• Deliver fraud awareness training and support new business initiatives with risk assessments and control design.
• Monitor controls, escalate deficiencies, and support ad-hoc requests from line manager and department head.

Operational Responsibilities

• Lead investigations into fraud and scam cases, ensuring compliance with policies and regulations.
• Conduct Interview, analyze transactions, assess customer behavior, and document findings.
• Prepare reports for internal and regulatory review, support chargeback and recovery processes, and oversee offshore fraud teams.
• Drive process improvements and provide training on best practices.
• Work in non-HASE premises when required

Requirements

• Degree or equivalent in a relevant field.
• At least five years’ banking experience, with knowledge of fraud risk, AML, and regulatory requirements.
• Strong analytical and stakeholder management skills.
• Proficient in English and Chinese.
• Able to work effectively under pressure.

You’ll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Issued by Hang Seng Bank Limited

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