Manager, Freelancer Development

PURPOSE STATEMENT:

The Freelancer Development Manager is responsible for leading and managing the Freelancer Development team to build, expand, and sustain a high-performing network of freelance sales agents for Mobile, FTTH, and FWBB products and services. The role is accountable for developing and executing effective recruitment strategies to attract high-quality freelancers, achieving acquisition targets, and ensuring a seamless onboarding and activation process.

PRINCIPAL ACCOUNTABILITIES

1. Recruitment Strategy & Planning

• Develop and execute the freelancer recruitment strategy aligned with business growth plans.
• Set monthly, quarterly, and annual recruitment targets by region and product.
• Identify new recruitment channels, partnerships, and community networks to increase freelancer acquisition.
• Plan and manage recruitment campaigns, roadshows, job fairs, and referral programs.

2. Team Leadership

• Lead, coach, and develop the Freelancer Development Officers.
• Set individual KPIs and monitor team performance.
• Conduct regular performance reviews and field coaching.
• Ensure the team follows recruitment standards and operational procedures.

3. Freelancer Acquisition & Activation

• Ensure recruitment targets are achieved with qualified and high-potential freelancers.
• Monitor the onboarding process to ensure timely document completion and account activation.
• Drive high activation rates by ensuring newly recruited freelancers begin selling within the defined timeline.
• Improve recruitment quality by focusing on long-term productivity rather than volume alone.

4. Freelancer Development & Retention

• Develop programs to improve freelancer engagement and retention.
• Work with the Training team to deliver onboarding and refresher training.
• Monitor productivity and implement initiatives to reactivate inactive freelancers.
• Create recognition programs, contests, and incentive campaigns to motivate freelancers

5. Sales Performance Management

• Track freelancer sales performance across Mobile, FTTH, and FWBB products and services.
• Analyze recruitment conversion, activation, retention, and productivity trends.
• Develop action plans to improve channel performance.
• Ensure the freelancer channel delivers sustainable sales growth.

6. Cross-Functional Coordination

• Coordinate with Sales Operations on onboarding and commission processes.
• Work with Marketing on recruitment and activation campaigns.
• Collaborate with Product, Training, Finance, and Regional Sales teams to improve freelancer performance.
• Ensure compliance with company policies and regulatory requirements.

7. Reporting & Continuous Improvement

• Prepare weekly and monthly reports on recruitment, activation, productivity, retention, and sales performance.
• Monitor recruitment costs and optimize resource utilization.
• Recommend improvements to recruitment processes, incentive schemes, and operational workflows.
• Benchmark industry best practices to continuously strengthen the freelancer sales channel.

KNOWLEDGE, SKILLS & EXPERIENCE

Educational Qualifications & Experience

• Bachelor's degree in Business Administration, Marketing, Management, or a related field.
• Minimum 5 years of experience in recruitment, out-soucing, sales, indirect sales, .or channel development
• At least 2 years of experience leading a sales or recruitment team.
• Experience in telecommunications, FMCG, banking, insurance, or direct sales is preferred.

Key Skills & Knowledge

• Leadership and people management.
• Recruitment and talent acquisition.
• Indirect sales and channel development.
• Sales coaching and performance management.
• Strategic planning and execution.
• Strong analytical and reporting skills.
• Excellent communication and negotiation skills.
• Relationship building and stakeholder management.
• Problem-solving and decision-making.
• Proficiency in Microsoft Excel, PowerPoint, and CRM systems.

📥𝐀𝐩𝐩𝐥𝐲 𝐍𝐨𝐰:

Tel. 017 555 909

Telegram: 017 555 909 (https://t.me/CC\_EZE\_Recruitment\_6)

Email: [email protected]

Join us on Telegram: https://t.me/careersatcellcard

Explore More Job Opportunities: https://www.linkedin.com/company/cellcardcamgsmplc/jobs/