Manager - Fulfillment

BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE
Manager - Fulfilment | MAF Retail | Head Office UAE

ROLE SUMMARY
The Fulfillment Manager is responsible of managing the day-to-day execution of company’s E-Commerce Operations which includes Picking, Marshalling and Dispatching activities. He / She should drive the team to increase the efficiency and work towards the organizational goals. Also, the role holder should liaise with the store and make sure that the customers are fully satisfied with the online services in terms of on time delivery, freshness, quality and fulfillment of their order.

ROLE PROFILE

• Manage day-to-day e-commerce fulfillment operations, including picking, marshalling, dispatching, and last-mile delivery activities
• Lead fulfillment teams and third-party logistics providers to ensure efficient and seamless operations.
• Monitor operational KPIs, productivity, picking rates, and implement continuous improvement initiatives.
• Ensure stock availability, dark store organization, and effective coordination between operations, commercial, and IT teams.
• Oversee delivery accuracy, quality control processes, proper packing standards, and cold chain compliance.
• Manage customer service operations, returns, cash handling processes, and on-time order fulfillment.
• Plan and allocate operational resources, including vehicles, drivers, and workforce, to meet business demands
• Control operational budgets, reduce costs, and ensure compliance with company policies and procedures

REQUIREMENTS

• Bachelor's Degree in E-Commerce, Business Administration, Supply Chain, or a related field
• 5-7 years of experience in supply chain, e-commerce fulfillment, logistics, or last-mile operations.
• Strong leadership experience managing fulfillment teams and third-party logistics providers.
• Strong analytical, problem-solving, planning, and organizational skills
• Proficiency in MS Office, Advanced Excel, SAP, Salesforce, and warehouse management systems.
• Excellent communication, interpersonal, stakeholder management, and cross-functional collaboration skills.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.