Manager General Liability Claims, Risk Management

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description:

The Professional & General Liability Claims Manager is responsible for the management, investigation, evaluation, and resolution of professional liability, general liability, and other healthcare-related claims across a large, integrated health system. This position collaborates closely with Risk Management, Patient Safety, Legal Counsel, insurance carriers, third-party administrators (TPAs), captive insurance programs, and operational leadership to minimize financial loss, improve patient safety outcomes, and ensure effective claims handling practices. The Claims Manager oversees the entire life cycle of claims and litigation, including incident review, coverage analysis, reserves, settlement authority recommendations, defense counsel management, reporting, and trend analysis. The position serves as a key resource for senior leadership regarding liability exposures, emerging risks, and insurance program performance.

Estimated compensation for this position is between $118,907-$154,579 depending on years of experience.

Qualifications:

Bachelor’s degree in risk management, Healthcare Administration, Business Administration, Finance, Nursing, Legal Studies, or related field required. Master's degree, JD, RN, or other advanced degree preferred. Preferred certifications: CPHRM, AIC, CPCU, ARM, Florida All-Lines Adjuster License. Minimum six (6) years of progressively responsible claims, risk management, litigation management, healthcare liability, or related experience. Minimum three (3) years of leadership or supervisory experience preferred. Healthcare professional liability (medical malpractice) claims experience strongly preferred.

EOE, including disability/vets