Manager Global Contract Compliance

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join our Settlement Operations leadership team as a Manager Global Contract Compliance Manager being responsible for ensuring the successful review, implementation, governance, and compliance of agent agreements across multiple regions. This role serves as a key liaison between Legal, Business, Operations, Finance, Treasury, Accounting, and Settlement teams to ensure contractual obligations are properly executed and aligned with company policies, financial controls, and operational requirements.

Role Responsibilities

As a Manager Global Contract Compliance, you will be accountable for the overall performance, operational results, and talent development of multiple Settlement Operations teams supporting various products, business units, entities, and operational functions. You will provide strategic direction, lead operational excellence initiatives, manage key business relationships, and ensure the delivery of accurate, compliant, and efficient settlement operations.

Key responsibilities include:

Contract Governance & Compliance

• Review and coordinate agent contractual documentation to ensure alignment with company standards, policies, and regulatory requirements.
• Partner with Legal teams to support contract interpretation, review processes, and compliance execution.
• Ensure the accuracy and completeness of legal, operational, and financial information related to agent agreements.
• Monitor adherence to internal controls, policies, and contractual obligations.

Settlement & Financial Operations

• Collaborate with Settlement, Finance, Treasury, and Accounting teams to support contract implementation and ongoing operational execution.
• Review and coordinate non-standard settlement arrangements, agent compensation structures, promotional programs, incentives, marketing funds, and bonus payments.
• Support issue resolution related to settlement activities, payment processes, and contractual financial obligations.
• Identify risks and recommend solutions to maintain operational and financial compliance.

Cross-Functional Business Partnership

• Act as the primary point of coordination among Legal, Business Development, Operations, Finance, Treasury, Accounting, and Settlement stakeholders.
• Facilitate alignment across teams to ensure contract requirements are executed accurately and efficiently.
• Provide guidance and support regarding contract-related operational processes.

Reporting & Analytics

• Develop and maintain reporting, dashboards, and performance metrics related to contract compliance and settlement operations.
• Perform data analysis to identify trends, risks, operational gaps, and process improvement opportunities.
• Prepare executive-level reports and presentations for senior leadership and business stakeholders.

Projects & Process Improvement

• Participate in agent implementation initiatives, settlement projects, and cross-functional transformation efforts.
• Drive process standardization and operational efficiencies within contract execution and governance activities.
• Support continuous improvement initiatives focused on compliance, controls, and operational excellence.

Training & Stakeholder Support

• Deliver training and knowledge-sharing sessions related to settlement processes, contract execution, and compliance requirements.
• Serve as a subject matter expert for contract governance and operational compliance topics.

Basic qualifications:

• 6+ years of experience in Contract Management, Contract Compliance, Financial Operations, Settlement Operations, Finance, Accounting, Treasury, or related disciplines.
• Experience working with cross-functional stakeholders in a global environment.
• Strong understanding of financial controls, contract governance, compliance, and operational processes.
• Advanced analytical and problem-solving skills.
• Experience managing large data sets and preparing executive-level reports.
• Advanced English proficiency (written and verbal).

Preferred qualifications:

• Experience supporting financial services, payments, fintech, banking, remittance, or settlement operations.
• Knowledge of contract lifecycle management processes.
• Experience working with international stakeholders and global operations.
• Familiarity with compliance, audit, risk management, or internal controls frameworks.
• Experience with reporting and analytics tools such as Power BI, Tableau, Alteryx, SQL, or advanced Excel.

Other details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.