Manager - Global Customer Pricing

About the role

The Manager, Spot Quotes 24x7 Centre is responsible for leading and developing a global 24/7 Spot Quotes operation that delivers high-quality, customer-focused quotation services across multiple regions, customers, and transport modes. This role is accountable for day-to-day operational management and defining the long-term strategy of the Spot Quotes Centre, driving continuous improvement, implementing automation and digital solutions, strengthening stakeholder relationships, and building a high-performing team capable of supporting future business growth. The Manager acts as a business leader, change agent, and process owner, ensuring the organization continuously improves speed, quality, efficiency, customer satisfaction, and win rates.

Key responsibilities

• Overall responsibility for team management
• Efficient management of employees – including hiring, motivating, coaching, training, and employee development
• Planning and coordination of tasks related to implementation of recruitment and efficient use of resources
• Development of reporting tools enabling tracking of efficient usage of available resources
• Focus on continuous improvement, automation, optimization and efficiency increase within the team
• Development of department products offer
• Ensure that the quality of service provided is always within the agreed limits
• Ensure that processes are executed according to procedures and requirements
• Report to stakeholders on regular and agreed times
• Establish and maintain good relationships with stakeholders

About you

• University Graduate (Business, Supply Chain, Logistics, Operations Management, Transportation or related field preferred)
• English language at least at C1 level
• Strong analytical, commercial, and strategic thinking capabilities
• Significant leadership experience within logistics, transportation, commercial support, pricing, quotations, customer service, or shared services environments
• Proven track record of leading large-scale operational teams in a global environment
• Demonstrated success in driving transformation, automation, and continuous improvement initiatives
• Experience managing complex stakeholder environments and influencing senior leaders