Manager, Global Infrastructure Operations

This role has a global domain and is responsible for providing the technical
support / expertise for all of APLL's IT platforms, systems and applications such
as LSS+, WMS as well as enterprise, regional / local apps. This role works
closely with the teams internally in the implementation of new technology /
projects, and externally with vendors for project execution and management of
services support, whilst having to balance between regular business operations
activities, resource and skills constraints.

Technical Support and Services

• Manage, maintain and improve all APLL's IT platforms, systems and
  applications globally i.e. ACSR (more than 10 interfaces), LSS+,WMS, 25-30
  enterprise applications, 10-12 regional / local applications.
• Provides technical expertise to support the IT enterprise in areas such as
  network hosting, infrastructure applications, cloud and cybersecurity.
• Ensure security management i.e. awareness, threat detection and protection
  and resilience improvements.
• Perform integration review/design and enhancement on all infrastructure
  related services.
• Responsible for the IT Service Management in term of service level agreement
  (SLA), performance, incident management, change management etc.
• Ensure on budget / on time / on requirements delivery of the Planning Tool, IFS
  platform, modernisation projects (SDWAN / Datacenter /Cloud Ops) and
  automation projects (CFS / CLS / TMS / FIN / HR).
• Ensure IT spend at or below budget i.e. +/-2% variance on overall budget; 1%
  of efficiency savings delivered.
• Ensure all IT operational activities are conducted with adherence to SLAs with
  no significant business disruptions.
  Support Business Operations
• Work closely with the procurement team to support all procurement activities
  which includes responding to RFQs and negotiation, bringing onboard key IT
  specialist advice / expertise / insights.
• Work closely with teams internally on the implementation of new technology /
  projects, whilst having to balance between regular business operations activities,
  resource and skills constraints, based on key business issues / projects that are
  aligned to the overall strategic direction of APLL. 2 key internal clients are the
  Field IT and Applications teams.
• Manage requirements and performance of external vendors such as Microsoft,
  Oracle , Informatica, Actuate, webfocus, IBM, DXC, CTC, Infosys etc.
  Organizational Capability Building and New Technology Roll-Out
• Evaluate the capabilities of staff within the IT team to identify gaps and
  prioritize development / improvement activities.
• Identify and build the skills / capabilities needed to meet the current and
  emerging business needs in line with changing business environment.
• Remain up-to-date with new technology trends in the industry, and enable team
  members with these new technical requirements through teaching / training.
• Identify and enable team with critical behavioural soft skills such as
  communication, negotiation and customer orientation to support procurement
  activities.
• Oversee adoption of agile product management and DevOps framework across
  I T.
• Refresh and enhance technology areas including database and Middleware
  Cloud.
  Support Growth and Innovation
• Work towards end to end visibility across platforms with DataGuaranteed
  designed and delivered.
• Streamline services, sales and operations by delivering on digital capabilities
  (RPA / Analytics / CX).
• Ensure successful onboarding of new business and maximum support for
  existing business. Support 5% CAGR.
  Performance and Team Management
• Lead capability building for the team to ensure the team has the right skills to
  deliver against current and emerging requirements (e.g, speed and quality of
  resolutions)
• Provide opportunities for development to staff within own team

Knowledge on all infra related domains like Database, Middleware, Dev Ops,
Cloud, EDI, API etc.
Managerial Experience
More than 12 years in a management role with experiences in management and
execution of projects, team management and senior stakeholder engagement.