Manager, Global Origin Ops

Description

• Manage a group of managers to invent for customer experience and simplify for operation efficiency.
• Coach, and develop the team with prioritization, constructive feedback, resources planning, and data driven decisions.
• Guide the team towards continuous improvements using data, metrics, and customer feedback.
• Develop operations process to achieve business goals and to obsess the customer.
• Manage complex operational issues by developing, tracking and analyzing key performance indicators.
• Provide regular performance metrics report focusing on operational excellence and customer experience.
• Build strong and collaborative relationships with internal stakeholders, LSP, Carriers and external customers.
• Serve as primary interface with other teams in Seller Operations, Product, Finance and Tech for new product, program, and system launches.
• Be the Voice of the Customer and provide feedback to the team to improve customer experience.
• Handle complex problems/efforts, decisions, and escalations.
• Communicate and drives strategic initiatives.
• Ensure the right people are in the right job and creates leadership opportunities.

Basic Qualifications

• 1. Rich experiences in managing operations/customer service teams with extensive knowledge in Logistics.
• 2. Ability to attract, develop & retain talents in the organization.
• 3. Experienced in managing, coaching, and develop Team Leads on various aspects of their jobs.
• 4. Understand legal and commercial framework and documentation across all the Logistics products and processes including Sea, Air, customs documentation, import/export, international trade, and trade compliance.
• 5. 10+ years experiences in freight forwarding, focusing on Customer Service, Operations, or Key Account management.
• 6. Customer-facing and interaction skills with high level of customer orientation.
• 7. Ability to make presentations to stakeholders and communicate effectively in a diverse multicultural environment.
• 8. Good influential skills to effectively communicate, negotiate, and manage business partners and teams.
• 9. Convey a sense of urgency, drive issues to closure, persist despite of obstacles and opposition, be passionate about customer obsession and cost, and be effective when working under pressure.
• 10. Proactive and exhibit excellent problem-solving capabilities.
• 11. Excellent project management skills with a proven ability to design effective solutions and drive projects to successful implementation.
• 12. Capable in working and driving change effectively in loosely defined situations.
• 13. Strong analytical and data gathering skills, including the ability to translate large amounts of data into actionable insights.
• 14. Must be self-motivated/self-directed, and able to manage multiple work streams simultaneously and flawlessly

Preferred Qualifications

• 1. Advanced degree in Engineering, Logistics, Supply Chain, Transportation, or a related field.
• 2. Experience in cross boarder logistics in e-commerce.
• 3. Certified in Quality, Six Sigma, or Lean.
• 4. Proven experience in leading cross-functional projects and managing company-wide programs.

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Company

• Beijing Century Joyo Courier Service Co., Ltd.

Job ID: A10456302