Manager - GRC Packaged Product (Archer, SN, OT, MS, OP)

Position Overview JOB DESCRIPTION We are seeking an experienced ServiceNow GRC Developer experience in the ServiceNow platform to join our team and play a key role in designing, developing, and maintaining ServiceNow Governance, Risk, and Compliance (GRC) solutions. The ideal candidate will have hands-on expertise in ServiceNow Workspace, scripting, integrations, and portal development to ensure seamless implementation and functionality of GRC modules and related solutions.

Responsibilities Job Description: ServiceNow GRC Developer Key Responsibilities

• GRC Development & Configuration:
• Design and implement ServiceNow GRC solutions, including Policy and Compliance, Risk Management, Audit Management, and Vendor Risk Management modules.
• Configure and customize workflows, dashboards, and reports to meet organizational requirements.
• ServiceNow Workspace Development:
• Develop intuitive and user-friendly ServiceNow Workspaces tailored for GRC use cases, enabling efficient task management and visibility for end-users.
• Configuring the existing Workspaces while adding/removing widgets etc.
• Portal Design & Development:
• Create and enhance ServiceNow Service Portals with a focus on GRC functionalities, ensuring a seamless and engaging user experience.
• Catalog form creation and integrating those with other ServiceNow modules is key.
• Integration:
• Develop and maintain integrations between ServiceNow and other third-party systems (e.g., ERP, ITSM, risk platforms) using REST, SOAP APIs, and MID Servers.
• Troubleshoot and resolve integration issues effectively.
• Scripting & Customization:
• Develop and maintain custom scripts using JavaScript, Business Rules, Script Includes, and Client Scripts.
• Optimize scripts to ensure system performance and scalability.
• Process Optimization:
• Collaborate with stakeholders to identify and streamline GRC processes, ensuring alignment with industry best practices and regulatory requirements.
• System Administration & Support:
• Perform regular maintenance, upgrades, and troubleshooting of the ServiceNow platform to ensure smooth operations.
• Provide technical support and training to end-users and stakeholders.

Required Skills & Experience

• Proven experience in ServiceNow GRC module implementation and development.
• Hands-on experience with ServiceNow Workspace design and development.
• Proficiency in ServiceNow scripting, including Business Rules, Client Scripts, and Script Includes.
• Experience in developing and customizing ServiceNow Portals, widgets, and UI pages.
• Strong understanding of integration methods (REST/SOAP APIs) and troubleshooting integration issues.
• Familiarity with ServiceNow platform administration and performance optimization techniques.
• Ability to translate business requirements into technical solutions.
• Excellent communication and problem-solving skills.

Qualifications Preferred Qualifications:

• ServiceNow Certified Implementation Specialist – Risk and Compliance
• ServiceNow Certified Implementation Specialist – TPRM
• ServiceNow Certified Implementation Specialist – BCM
• ServiceNow System Admin (CSA)
• ServiceNow Certified Application Developer or other relevant certifications.
• Experience with Agile development methodologies.
• Familiarity with other ServiceNow modules (e.g., ITSM, SecOps, or ITOM).

Equal employment opportunity information KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.