Manager, HNW Proposition

Company description:

Chow Tai Fook Life Insurance Company Limited ("CTF Life") is proud of its rich, 40-year legacy in Hong Kong. CTF Life is a wholly-owned subsidiary of CTF Services Limited and one of the most well-established life insurance companies in Hong Kong. As a member of Chow Tai Fook Enterprises Limited, CTF Life consistently strengthens its collaboration with the ecosystem of the Cheng family ("Chow Tai Fook Group" or "the Group") to support customers and their loved ones in navigating life's journey with personalised planning solutions, lifelong protection and diverse lifestyle experiences. By leveraging the Group's robust financial strength and strategic investments across the globe, CTF Life aspires to become a leading insurance company in Asia while continuously creating value beyond insurance.

Job description:

What the role is?

• Support the Head of HNW Proposition in operating and enhancing the HNW Loyalty Program to achieve loyalty objectives.
• Assist in curating premium experiences, benefits, and partnerships that align with client expectations.
• Coordinate with internal business units and external partners to execute offers, benefits, and exclusive events.
• Prepare reports, presentations, and proposals to track program performance, client engagement, and ROI.
• Assist in developing and monitoring team KPIs aligned with overall business objectives.
• Provide administrative and operational support for budget planning, event management, and performance reviews.
• Support projects and ad-hoc assignments as directed by the Team Head.

What are we looking for?

• Bachelor's degree in Business Administration, Marketing, or related disciplines.
• Minimum 7 years of experience in customer experience, loyalty marketing, or HNW relationship management, ideally within banking, insurance, or luxury sectors.
• Proven track record in developing and managing HNW or UHNW propositions and loyalty programs.
• Strong understanding of HNW customer psychographics, luxury trends, and service expectations, with a customer-first mindset.
• Excellent stakeholder engagement skills; able to coordinate cross-functional teams.
• Strong communication, presentation, and negotiation skills with senior executives and external partners.
• Highly organized, adaptable, and capable of thriving under pressure in a dynamic environment.
• Proficiency in digital marketing tools.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Fluent in written and spoken English and Chinese (Cantonese and Putonghua).

Profile description:

Personal Information Collection Statement

At Chow Tai Fook Life Insurance Company Limited ("the Company") we respect the privacy of your personal data and are committed to fully complying with the Personal Data (Privacy) Ordinance ("the Ordinance").

The personal data that we collect and/or hold (whether contained in this application form or otherwise obtained) includes your personal details, contact information, education and training details, employment details, financial details, and information on your social circumstances.

Provision of personal data by you is mandatory for selection purposes. Personal data collected through this application will be used by the Company to assess your suitability to assume the job duties of the position for which you have applied. The Company may not be able to process your application if you fail to provide your personal data.

Applicants not contacted within four weeks after the interview / test may consider their application unsuccessful. The information provided will be kept for 2 years for consideration of other suitable posts.