Manager - Home Nursing

Job Summary

We are looking for a dynamic professional to manage home nursing vertical, nursing workforce, patient experience, and business development. The candidate will be responsible for ensuring quality patient care, efficient service delivery, employee engagement, and achievement of Revenue.

Key Responsibilities

• Develop and execute business revenue plans to achieve assigned targets.
• Identify opportunities to improve revenue, service utilization, customer retention, and business profitability.
• Monitor customer satisfaction and implement initiatives to improve the overall patient experience.
• Develop and implement customer satisfaction (CSAT) improvement plans based on survey results.
• Evaluate and recruit nurses based on their competencies and ability to deliver basic and advanced patient care.
• Drive employee engagement and retention initiatives to improve employee satisfaction.
• Manage nursing team leave planning, leadership coordination, and employee grievances.
• Track key performance indicators (KPIs) related to revenue, patient satisfaction, employee retention, staffing, service quality, and collections.

Required Qualifications

• Bachelor's degree in Healthcare Administration, Nursing, Business Administration.
• A postgraduate qualification in Hospital Administration or Healthcare Management will be an added advantage.
• Relevant experience in home nursing, hospital operations, nursing services, or healthcare service delivery.

Required Skills

• Revenue Management, revenue planning, lead management, and target achievement skills.
• Strong team leadership and people management skills.
• Experience in nursing workforce planning, recruitment coordination, and roster management.
• Good understanding of patient care coordination and customer experience management.
• Excellent planning, analytical, and problem-solving skills.
• Strong communication, negotiation, and conflict-resolution abilities.
• Ability to manage multiple priorities in a fast-paced healthcare environment.

Pay: ₹41,000.00 - ₹50,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person