Manager – Hostel Operations

Hostel Operations & Management

• Lead and manage daily hostel operations to ensure a safe, clean, and
   conducive living environment.
• Oversee room allocations, bookings, check-in/out processes, and student
   placements.
• Monitor hostel occupancy, retention trends, and demand forecasting.
• Resolve student issues professionally and promptly.
• Manage and guide the warden team, including performance and
   workforce scheduling.
• Implement continuous improvements to hostel SOPs and policies.

Monitoring & Campus Coordination

• Lead hostel operations across all UCs with structured governance.
• Conduct regular audits and ensure compliance with safety, regulatory, and
   welfare standards.
• Standardize procedures across all campuses for smooth operations.
• Act as the main liaison between HQ and campus teams.

Vendor & Contract Management

• Manage hostel service providers and ensure contractual compliance.
• Conduct vendor evaluations and ensure service quality.
• Review invoices and documentation before Finance processing.

Fiscal & Contractual Oversight

• Manage hostel budgets, expenditure, and cost control.
• Oversee tenancy agreements, rentals, contract renewals, and procurement
   processes.

Facilities Maintenance

• Ensure all hostel facilities are properly maintained.
• Oversee repairs, refurbishments, and preventive maintenance.
• Manage hostel inventories and asset registers.

Documentation & Reporting

• Maintain logs, reports, maintenance records, and occupancy data.
• Prepare periodic management reports on operations and improvements.

Requirements

• Bachelor’s degree in Facilities/Property Management, Hospitality, Business
   Admin, or related field.
• 3–5 years' experience in hostel management, property operations, or
   facilities administration.
• Proven ability to manage multi-site operations and lead remote teams.
• Strong organizational, communication, and problem-solving skills.
• Knowledge of tenancy law, health & safety standards, and budgeting
   practices.
• Willingness to travel to various campuses across Malaysia.