Manager (Housing Operations, Housekeeping)

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job description:

Job Description

The Housekeeping Manager is responsible for the cleanliness, presentation, and upkeep of NUS The Ridge, delivering consistent service standards for both guests and employees.

Operations Management

• Oversee housekeeping operations across guest rooms, public areas, laundry, and horticulture — encompassing cleaning schedules, inspections, and quality control.
• Manage inventory of supplies, linen, and amenities, ensuring effective use of RFID Linen and Linen Robot systems.

Staff Management

• Recruit, train, supervise, and evaluate housekeeping staff; plan work schedules and task assignments to ensure adequate coverage and productivity.
• Provide ongoing coaching and address performance issues or grievances promptly to sustain service excellence.

Linen Robot & RFID Linen Management

• Oversee the operation, maintenance, and troubleshooting of Linen Robot and RFID systems to support accurate linen distribution, collection, and inventory visibility.
• Train staff on system use, monitor data, and maintain records to improve compliance, reduce linen loss, and enhance operational efficiency.

Guest Satisfaction

• Respond to guest requests and complaints regarding housekeeping services, ensuring timely resolution.
• Liaise with the Front Office to accommodate special requests and maintain seamless communication.

Inventory Control

• Manage and monitor stock of cleaning supplies and linen, including ordering and supplier coordination.
• Conduct monthly inventory audits to ensure accuracy and support cost control.

Budget & Reporting

• Manage the housekeeping budget — covering labour, supplies, and equipment — identifying cost-saving opportunities without compromising quality.
• Prepare regular reports on departmental performance, inventory usage, and maintenance issues.

Health, Safety & Compliance

• Develop, implement, and update housekeeping policies and procedures to uphold quality standards and meet health, safety, and hygiene requirements.
• Train staff on proper cleaning techniques, chemical handling, and equipment use; maintain documentation of safety protocols and incidents.

Collaboration

• Work closely with Engineering, Front Office, and other departments to address maintenance needs and support events, special projects, and emergency situations.

Qualifications

Education & Experience

• Diploma or degree in Hospitality Management or a related field, preferred.
• Minimum 3 years of managerial experience in housekeeping or a related hospitality function.

Skills & Competencies

• Strong leadership and team management capabilities, with the ability to motivate and develop staff.
• Excellent organisational and time management skills, with keen attention to detail and a commitment to high cleanliness standards.
• Effective communicator with strong interpersonal skills; able to engage professionally with guests and staff at all levels.
• Sound problem-solving and decision-making abilities; comfortable managing multiple priorities in a fast-paced environment.
• Service-oriented mindset with a consistent focus on guest satisfaction.
• Proficiency in housekeeping management systems and general computer literacy.
• Working knowledge of health, safety, and hygiene regulations relevant to housekeeping operations.
• Flexibility to work varying shifts, including weekends and public holidays.